SOURCE: Satmetrix


September 16, 2014 06:30 ET

Satmetrix Announces Schedule of Upcoming Net Promoter® Certification Courses in the US and Australia

Classes Will Educate Customer Experience Management (CEM) Professionals on Improving and Optimizing Customer Experience to Drive Financial Growth

SAN MATEO, CA--(Marketwired - Sep 16, 2014) - Satmetrix®, the Net Promoter® customer experience management software company, is offering Net Promoter certification courses throughout Fall 2014 at a number of locations, including Denver (September 23-25), Austin (October 22-23), Melbourne, Australia (November 5-6) and the San Francisco Bay Area (December 9-10). The course curriculum includes best practices from the most successful Net Promoter companies, real-world examples and case studies to help illuminate key program elements, and thought provoking exercises to put key concepts into practice and help attendees improve their Net Promoter Score (NPS®).

The courses are tought by Satmetrix NPS experts who have been implementing world-class customer experience management programs for more than 10 years. Specifically, the courses will teach attendees how to improve the way their businesses are optimizing the customer journey in order to drive financial growth. To complete the course, participants must successfully pass an online examination after which they will receive certification and join a powerful network of over 4,000 NPS-certified customer experience professionals worldwide. The certification course was co-developed by Satmetrix and Fred Reichheld, and is the only official certification course and acreditation available to customer experience management practitioners globally.

"We look forward to the opportunity to offer Net Promoter certification courses to customer experience management professionals who are looking for insights and actionable strategies to increase customer loyalty, generate positive word of mouth, and reduce churn," stated Deb Eastman, Chief Customer Officer at Satmetrix. "Our participants will not only leave as Net Promoter Certified Associates but also bring a wealth of knowledge and a fresh perspective on customer experience management as a driver of revenue growth to their organizations."

Visit the Net Promoter website for more information and to register to attend:

About Satmetrix

Satmetrix is the leading provider of cloud-based Net Promoter® Software for companies of all sizes. As developer of the industry-leading Net Promoter® methodology along with Bain & Company, its applications deliver increased customer loyalty, reduced attrition, improved word-of-mouth, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in San Mateo, CA, with offices around the world.

NPS®, Net Promoter® and Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

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