SOURCE: Scientific Learning Corporation

December 12, 2005 08:35 ET

Scientific Learning Expands Support Offering

New Progress Monitoring Component Will Assist All Schools

OAKLAND, CA -- (MARKET WIRE) -- December 12, 2005 -- Scientific Learning Corp. (NASDAQ: SCIL), a pioneer and leader in the field of neuroscience-based reading and literacy interventions, has announced additional components to its support offering.

The company has implemented a new initiative called Progress Monitoring, which will go beyond results monitoring to allow Scientific Learning's team to offer increased support to all school-based customers. According to Jill McCormack, Vice President of Customer Operations, Progress Monitoring will ensure that all educational sites using the company's Fast ForWord® line of computer-based products receive regular, proactive calls offering specific recommendations for the use of the software.

"We are putting energy and effort into partnering with each of our sites to make them as successful as possible with their students," explained Ms. McCormack.

She said the initiative will allow for early, frequent, and cost-effective intervention with clients new to the Fast ForWord products and will also support long-term customers.

"The first two to four weeks, we'll be calling teachers frequently to help them understand and interpret results and help keep students on the right track," she said. "We provide instructional strategies to move students along, or offer motivational techniques for students and teachers. After the initial start-up period we continue to contact our sites on an ongoing basis to help students get the most out of using the Fast ForWord family of products."

An educational site's performance is monitored daily through Progress Tracker, Scientific Learning's powerful online results-monitoring tool, which provides real-time information on a site's progress. The number of calls to each site is based on this information from Progress Tracker, with sites showing lower performance receiving more contact.

"The initial feedback from our customers is very positive to this expanded support offering. They like the fact that we care about their progress and appreciate the specific instructional strategies we share with them, and our sales- and field-based service professionals have the same view," said Ms. McCormack. "The benefits of Progress Monitoring will be enjoyed as part of our support offering, which when coupled with our other support components is a very rich resource for our customers. We are rolling out Progress Monitoring first to our new school customers and to all customers who purchase support by the end of the first quarter."

In addition to the rollout of Progress Monitoring, Scientific Learning's Customer Connect Web site -- which provides support and guidance for schools, educators, and individuals using Scientific Learning's family of Fast ForWord products -- has been redesigned with an entirely new look and feel, including improved navigation and graphics.

Other features of Customer Connect ( include:

-- Online manuals and guides
-- Tech-support chat
-- Instructional-support chat
-- E-mail support
-- Getting Started, an online tutorial
-- Knowledge Base for both instructional and technical queries
-- Live Web seminars - future topics include:
    -- Interventions for the FFW  Language Products
    -- Motivational Strategies for Elementary Students
    -- The FFW to Reading Series: An Overview
    -- FFW to Reading Prep, Reading 1, Reading 2
    -- FFW to Reading 3, 4, and 5
    -- Getting the Most from Gateway Edition Progress Tracker
-- Patches and upgrades
-- FAQs
About Scientific Learning Corporation

Scientific Learning produces the patented Fast ForWord® family of products, a series of computer-delivered reading intervention products that complement reading instruction. Based on more than 30 years of neuroscience and cognitive research, Fast ForWord products help children, adolescents, and adults build the cognitive skills critical for improving reading and language skills.

The exercises align with the scientifically based reading-research guidelines and the requirements of the No Child Left Behind Act. The efficacy of the products has been confirmed by independent researchers, by evaluating the results of standardized achievement tests, and by Scientific Learning's scientists.

For more information about Scientific Learning and its products, visit our Web sites at and, or call toll-free 888-452-7323.

Contact Information

  • Media Contact:

    Mary Anne Petrillo
    Director of Marketing
    Scientific Learning Corporation
    (510) 625-2218
    Email Contact

    Investor Contact:

    Jane A. Freeman
    Chief Financial Officer
    Scientific Learning Corporation
    (510) 625-2281
    Email Contact