SOURCE: eBoomerang

March 30, 2005 07:00 ET

Seagate Selects eBoomerang to Manage Global Reverse Logistics System

Industry Leading Enterprise Returns Management Software Provider Partners With World's Leading Disc Drive Manufacturer

SAN JOSE, CA -- (MARKET WIRE) -- March 30, 2005 -- eBoomerang, the leading Enterprise Returns Management ("ERM") software provider for managing the business process and financial impact of product returns, today announced that Seagate Technology (NYSE: STX) has chosen eBoomerang's Returns Manager solution to control its global reverse logistics system. eBoomerang's software will be used to manage and monitor all aspects of Seagate's product returns process. Seagate is the worldwide leader in designing, manufacturing and marketing of hard disc drives.

"After extensive research, eBoomerang was chosen as a partner because they offer a complete solution to efficiently facilitate product returns," said Charles Pope, Chief Financial Officer of Seagate. "Knowing we were on pace to ship almost 100 million disc drives per year, it was critical for Seagate to find a flexible solution that can adapt to the changing business policies of our broad product line."

eBoomerang's solution enables companies to effectively streamline the product returns process and provide visibility into product profitability, necessary to be effective in dealing with real-time changing corporate policies and procedures. Its suite of modular products enables companies to minimize the costs associated with product returns and in turn opens new revenue opportunities, while maximizing the value to its customers. The Returns Manager solution radically changes the perspective of product returns, from a financial drain to a revenue-generating strategic differentiator.

"We are very excited to be working with Seagate on such a comprehensive system," said Murray Cook, CEO of eBoomerang. "Seagate's multi-faceted requirements give us the opportunity to deploy our unique technology in an environment that sets the standard for best-in-class returns processing."

According to industry experts at Gartner, the process of handling returns is rapidly becoming a $150 billion issue in the U.S. alone, and impacts all facets of businesses worldwide. The strategic relationship between Seagate and eBoomerang validates the Returns Manager technology and will further establish eBoomerang as the only company that provides full product control and financial visibility for the entire product returns process on a scalable level.

About eBoomerang:

eBoomerang, Inc. is the leading Enterprise Returns Management ("ERM") software provider offering real-time, end-to-end solutions that focus on the financial impact and management of product returns for organizations worldwide. The company combines business rules and workflow technologies, complementing traditional IT systems in a non-invasive turnkey environment that dramatically increases profit margins, while improving customer satisfaction and product profitability. This secure, web-based solution allows manufacturers, distributors, and retailers the ability to control and manage decisions on a 24/7 basis, during every step of the product returns process. eBoomerang is privately held and headquartered in San Jose, California. For more information, please call (408) 452-0623 or visit

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