SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

September 29, 2015 13:18 ET

Seasoned Executive Peter Armaly Appointed Vice President of Research, Customer Success for TSIA

Armaly to Further Develop TSIA's Customer Success Research Initiatives

SAN DIEGO, CA--(Marketwired - September 29, 2015) - The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced that Peter Armaly, a customer success and support executive with over 30 years of experience, has joined the TSIA Research Team to further develop TSIA’s customer success research initiatives.

TSIA’s research practices, or service disciplines, are the driving forces of today’s technology services industry, and span the focus areas of Customer Success and Support, Education Services, Expand Selling, Field Services, Managed Services, Professional Services, and Service Revenue Generation.

Armaly brings with him over 30 years of experience in technology services and customer success, which includes supporting, enabling, and driving success with customers. He holds a BA from the University of Windsor in Ontario and a management diploma from Cornell University. Armaly is regularly invited to share his insight through public speaking engagements at conferences worldwide, as well as addressing business technology students at Toronto-area universities.

Prior to joining TSIA, he made a successful career in customer-facing organizational leadership roles in both sales and post-sales with a variety of companies, including BMC Software, Eloqua, and CA Technologies. In his new role at TSIA, Armaly will work closely with members to develop and deliver research and advisory programs focused on helping them build and optimize effective customer success organizations and programs.

"Peter’s expansive background in customer success and support in the technology sector will provide our members with a unique opportunity to grow and evolve their customer success strategies as well as their businesses," says Thomas Lah, executive director of TSIA. "TSIA members will greatly benefit from Peter’s leadership expertise in the quickly evolving area of customer success."

"I have a strong passion for business technology and am always looking to uncover new and innovative ways to unlock its potential to drive business to greater heights," says Armaly. "I look forward to working closely with TSIA members to find more effective applications of customer success initiatives within their organizations."

To learn more about TSIA’s customer success research, please visit

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

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