SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

May 23, 2016 09:33 ET

Seasoned Executive Phil Nanus Appointed Vice President Research, Customer Success for TSIA

Nanus to Spearhead TSIA's Initiatives in Rapidly Growing Customer Success Membership Program

SAN DIEGO, CA --(Marketwired - May 23, 2016) -  The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, announced that Phil Nanus, a seasoned executive with extensive experience in customer-centric roles within enterprise software and IT services, has joined the TSIA Research Team as the vice president of customer success research. In this role, he will work to further develop TSIA's growing customer success membership program.

TSIA's research practices, or service disciplines, are the driving forces of today's technology services industry, and span the focus areas of Customer Success, Education Services, Expand Selling, Field Services, Managed Services, Professional Services, Service Revenue Generation, and Support Services. As the new head of TSIA's Customer Success discipline, Nanus will work closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver customer outcomes.

Phil Nanus brings a wealth of technology and services experience to TSIA. He began his career as a business process consultant at Accenture, and has since held various positions related to enterprise software and IT services, including global leadership roles in customer success, support, professional services, managed services, and cloud services. His experience also includes senior leadership positions in service sales, service product management, and service operations at Symantec and Veritas.

Proir to joining TSIA, Nanus was the vice president of customer success at Infor. There, he led a team of Customer Success Managers (CSMs) focused on driving customer adoption of their software, which also included strategy and development of Infor's early SaaS offerings during heir transition from on-premise to cloud. He also managed and monetized their on-premise and cloud customer success portfolio.

"We're excited to welcome Phil Nanus to the TSIA team," said Judith Platz, TSIA's vice president of customer success and support services research. "With his diverse background and experience, our members can directly benefit from his insight on customer success as it applies to each of our various research disciplines."

"I am thrilled to join the research team at TSIA," said Nanus about his new role. "I have long been part of this amazing membership, and I cannot wait to serve the association in a formal capacity. I am most looking forward to ensuring we deliver scalable and useful research that allows TSIA's customer success members to create profitable on-premise and XaaS businesses. Customer success is still in its infancy, and there is much that we can accomplish together as a community."

More information on membership in TSIA's Customer Success discipline can be found at https://tsia.com/focus-areas/customer-success.html.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

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