SOURCE: Serena Software

Serena Software

May 16, 2012 09:04 ET

Serena Software IT Service Management Technology Named Network Products Guide 2012 Best Products Awards Winner

REDWOOD CITY, CA--(Marketwire - May 16, 2012) -

  • Serena Service Manager Wins for Best IT Product in Service Delivery Category

Serena Software, the leader in Orchestrated IT solutions, today announced that Network Products Guide, the industry's leading technology research and advisory guide, has named Serena Service Manager winner for the 2012 Hot Companies and Best Product Awards in the Service Delivery category.

Network Products Guide's industry and peer awards are among the premier information technology awards honoring achievements and recognition in every facet of the IT industry. This award win extends the great momentum Serena has seen since introducing its market-changing IT Service Management (ITSM) solution in 2011. In February, Serena was named Pink Elephant's 2011 Innovation of the Year Award winner with its Serena Service Manager solution, beating out ServiceNow's ITSM solution.

Serena Service Manager is the only ITSM offering on the market today that leverages a process-based approach. Linking people with process in orchestrated service management, Serena tackles the current challenges around flexibility, visibility and usability inherent in legacy ITSM solutions. Customers cite ease of use, affordability, customized delivered services and quick deployment times as key differentiators over legacy ITSM offerings.

Supporting Quote
"We are honored to have Serena Service Manager recognized by the industry once again, this time by Network Products Guide, and named Best IT Product in Service Delivery," said David Hurwitz, Senior VP of Worldwide Marketing at Serena Software. "We continue to hear from enterprise IT leaders about their dissatisfaction with on-premise 'ERP-like' IT service management solutions such as that from ServiceNow. These systems are complex, costly and difficult to customize. Serena Service Manager stands out from others in the field because it is the antithesis of the on-premise ERP approach and can be implemented at one-tenth of the time and cost compared to traditional service management solutions out there."

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About Network Products Guide Awards
As industry's leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit

About Serena Software
Serena Software provides solutions that orchestrate application delivery, IT operations and business processes for the Global 2000. Serena's mission is to help enterprises orchestrate their world. Its 3,000 active enterprise customers, encompassing almost one million users worldwide, have made Serena the largest independent ALM vendor, and are now using Serena to orchestrate IT service management and many other processes. Headquartered in Silicon Valley, Serena serves enterprise customers from 29 offices in 14 countries. Serena is a portfolio company of Silver Lake Partners, the leader in private investments in technology-enabled industries. For more information on Serena, visit

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