SANTA CLARA, CA--(Marketwired - September 25, 2013) - SERUS, a leader in extended supply chain management for high-tech companies, today announced that Joe Longo has been appointed vice president of the Professional Services Group. With SERUS' increasing footprint among international high-tech companies, Joe's global and professional services experience provides a great launching pad to boost customer satisfaction as SERUS expands their customer base. Joe will report to Hari Menon, SERUS CEO.
Oversight of the supply chain has become increasingly complex in the high-tech industry in recent years; supply chain "management" no longer defines the extreme level of detail and sophisticated analytics that true supply chain oversight entails. SERUS' near real-time management of the supply chain can detect disruptions and spur necessary adaptations in moments -- from a spike in demand to a supplier interruption, the time from detection to correction is critical to the success of competitive high-tech manufacturers.
"Top notch customer services and education are critical in an industry like ours that is fast paced and quickly changing," said Hari Menon, CEO, SERUS. "Joe's supply chain expertise and proven experience leading superior global professional services groups are welcome additions to the SERUS team."
Joe joins SERUS from PSVillage, where he was vice president and built their global professional services capabilities. Prior to PSVillage he ran the professional services and then the consulting organization for MetricStream Inc. As head of consulting, Joe performed a number of supply chain quality assessments for leading high-tech manufacturers, in addition to risk and compliance assessments for major corporations. Joe has managed relationships and built teams that supervised the accounts of leading high-tech, financial, energy, transportation and healthcare companies. A native of Australia, he has a degree in computer science form the Royal Melbourne Institute of Technology and a post graduate diploma in Digital Communications from the Chisholm Institute of Technology.
SERUS is leading today's high-tech companies to superior performance with precision multi-tiered supply chain management and execution. By orchestrating data and decision making from engineering and operations to finance and procurement and beyond, SERUS informs companies in near real-time when disruptive changes occur that will impact output, inventory, costs and ultimately customer satisfaction. From a spike in demand to engineering change propagation or a supplier interruption, SERUS monitors all supply chain progress on a granular level, enabling all partners to discover detailed causes and make recommendations for solving problems. SERUS customers are able to adapt on the fly and therefore enjoy deliver better outcomes through improved managerial judgment and collaborative performance between all parties. For high-tech companies whose survival depends on complex and outsourced supply chains, SERUS' cloud-based monitoring and adept analysis is the standard bearer. Customers like AMD Oracle, Juniper, Flextronics, Nvidia, Cypress, Qualcomm/Atheros and IDT have benefitted from enhancements, such as 8-15% reduction in inventory, 10-20% reduction in excess and obsolescence charges and 8-15% increase in operational productivity thanks to SERUS' supply chain orchestration. Learn more at www.serus.com
The following files are available for download: