SOURCE: The Service Council™

The Service Council™

October 01, 2014 15:19 ET

The Service Council™ Announces the 2015 Smarter Services™ Executive Symposium, Welcoming Global Service and Customer Experience Executives

BOSTON, MA--(Marketwired - Oct 1, 2014) - The Service Council™ today announced plans for its 4th Annual Smarter Services™ Executive Symposium set to take place March 10-12, 2015 at the Rancho Bernardo Inn in San Diego, California. (event registration).

"The Service Council™ continues to strengthen its position as the premier platform for global Service, Customer Support and Customer Experience Executives to validate and sharpen strategy. The Smarter Services™ Executive Symposium provides our growing community a unique learning and networking environment, and I look forward to welcoming leaders from hundreds of service and customer-centric brands," said John Carroll, CEO of The Service Council™.

Past Speakers and presentations at the Smarter Services™ Executive Symposium include:

  • Smarter Services: Connecting With Your World by Wayne Peacock, EVP, Customer Experience of USAA
  • Case Studies In Failure: The Cost Of Recovery by Rusty Walther: VP, Global Escalations Management & Customer Experience of Hewlett-Packard
  • Building A Customer-Centered Service Culture by Bob Johnson, President of Retail Operations and Chief Service and Information Technology Officer of Sprint
  • Defining & Delivering Customer Success by Ron Kaufman, Founder, UP! Your Service & Best-Selling Author
  • Creativeship and the Pillars to Prepare You for the Next Wave of Service Worker by Bob Kelleher, Founder and CEO, The Employee Engagement Group & Best-Selling Author
  • Uncommon Service: How To Win By Putting Customers At The Core Of Your Business by Frances X. Frei, UPS Foundation Professor of Service Management and Senior Associate Dean for Faculty Planning and Recruiting of Harvard Business School & Best-Selling Author
  • Why Customer Experience & Loyalty Matter In A Transactional Engagement Model by Renee Cacchillo, VP, Service Delivery of Safelite AutoGlass
  • Value Added Services: Make Service Better For Your Clients by Ivin Smith, VP, Customer Service and Worldwide Technical Support, Document Messaging Technology of Pitney Bowes

This year's event theme, "A Service Partnership", will emphasize the customer and business value that can be delivered when the entire organization is tuned into delivering a better customer experience. Therefore, sessions and workshops will focus on driving better relationships between the service organization and other business stakeholders.

The format for the 2015 event will mirror that of the extremely successful 2014 event; emphasizing an experiential learning environment. In addition to main stage presentations, guests were provided the opportunity to take part in transformational, case study oriented workshops aimed at creating tangible takeaways that could be implemented within their respective businesses.

Carroll continued, "We expect record attendance at the 2015 Symposium and look forward to developing an agenda and program that delivers valuable insight and information through a combination of best practice case studies and hands-on practical workshops. The continued focus on the workshop environment was a key area of feedback from our 2014 event."

For registration or sponsorship information regarding The Service Council's Smarter Services™ Executive Symposium, please visit the Smarter Services™ Executive Symposium site.

About The Service Council
The Service Council™ ( is a leading research and advisory firm that supports an exclusive community of Services, Customer Experience and Customer Management Executives representing global, industry-leading, service-centric organizations.

The mission of The Service Council™ is to build and support a platform for education, knowledge, networking and insight for the community of business executives overseeing functions of service and customer management. Our platform will enable these business executives to sharpen their strategy with the aid of research & data, community and analysis & insight enabling organizations to benchmark their organization against service leaders, validate their service and support strategy through experiential learning and seek guidance on the latest trends impacting service and customer support strategies.

For more information on The Service Council™ visit For general inquiries please submit an email to

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