SOURCE: ServiceSource


February 24, 2012 08:00 ET

Service Executive Industry Board Releases Latest Findings in Channel Service Renewals Paper

Service Industry Leaders Kickoff 3rd Year, Share Best Practices for a World-Class Channel Service Renewals Program

SAN FRANCISCO, CA--(Marketwire - Feb 24, 2012) - Service Executive Industry Board (SEIB), the pre-eminent thought leadership forum of service executives, today announced the release of a white paper entitled, "A New Vision for Maximizing Service Renewals Performance." Developed by SEIB members from major technology companies around the world, this freely available white paper discusses issues that exist in the channel service renewals process and the steps to improving renewals performance, empowering partners and better measuring success.

Download the paper here:

The Service Executive Industry Board is a thought leadership and best practices forum of senior leaders dedicated to driving customer value and advancing the direction of the service and maintenance industry. Collectively managing a total of more than $50 billion of service and maintenance revenue, the founding SEIB members represent leading high-tech and healthcare-IT companies at the forefront of driving world-class maintenance and support service organizations.

With maintenance and support services playing an increasingly important role in driving overall corporate profitability and customer loyalty, effectively managing these service relationships to ensure customer success is more critical than ever. To stay competitive in today's tough economic environment and drive higher levels of customer and channel satisfaction, companies need to both deliver the products customers want and optimize their maintenance and support service processes.

The SEIB was founded in 2009 and will be kicking off its third year of meetings on February 28th and 29th in Northern California. Topics on the agenda in the upcoming meeting include:

  • "How to leverage predictive and comparative analytics to drive results"
  • "Strategies and success factors to move to a Subscription/SaaS model"
  • "Running renewals like a business"

To learn more about the Service Executive Industry Board and upcoming events, please visit the SEIB website.

About Service Executive Industry Board (SEIB)
The Service Executive Industry Board (SEIB) is a forum of senior leaders dedicated to advancing the excellence and long-term direction of services inside technology-based hardware, software, and healthcare companies. Founding SEIB members represent leading companies in the forefront of driving world-class customer value. Collectively, they manage over $50 billion of services and maintenance revenue.

About ServiceSource, Inc.

ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, up to 44 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

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