November 11, 2008 04:00 ET Offers to Save the IT Service Management Industry From Struggling HP Service Desk and BMC Remedy Implementations Guarantees Reduced Licensing Cost and Implementation Time While Promising the Elimination of ITSM Software Upgrades

BIRMINGHAM, ENGLAND--(Marketwire - November 11, 2008) - itSMF UK 2008 --, the pioneer of on-demand IT service management, today announced it is offering to save the IT service management industry from struggling HP Service Desk and BMC Remedy implementations through the power of technology built on the Internet and delivered via software-as-a-service. A new program guarantees reduced licensing cost and implementation time for HP and BMC customers while promising the elimination of ITSM software upgrades.

HP and BMC have significantly changed their legacy IT service desk product lines. HP has discontinued its OpenView Service Desk product and is asking customers to move to a Service Manager product that is built on legacy Peregrine Systems technology. Meanwhile, BMC Remedy customers face a massive and complex upgrade to version 7 and new, confusing licensing. Consequently, the majority of new customers during the last twelve months were former HP Service Desk and BMC Remedy customers.

The 80-25-0 relief package promises:

-- will provide like-for-like functionality* and licenses at 80 percent of the current annual maintenance cost of any HP Service Desk or BMC Remedy implementation.

-- will implement in 25 percent of the time and at 25 percent of the cost quoted to upgrade existing HP Service Desk and BMC Remedy products.

-- guarantees to eliminate the customer's upgrade burden and costs. On-demand ITSM software from does all the work and automatically provides customers with significant new versions three times per year. makes IT service management automation easy to start, easy to customize and easy to afford. ITSM via SaaS also helps companies save resources on managing infrastructure and supporting software, allowing them to reallocate resources to support the business. means:

-- Significant savings on licensing and implementation time and cost

-- New technology built on the Internet and open standards

-- Intuitive, Web 2.0 user interface inspired by Google and

-- Designed from the ground up to support ITIL v3 processes

-- Never deal with the hassle of an upgrade again has created a new white paper that profiles the transition of two enterprise customers who moved from broken legacy applications to Journalists and analysts can contact PR directly for a copy of the white paper.

According to the white paper, "Because the solution is built on the Internet and delivered via SaaS, it eliminates the high implementation and management costs and complexities associated with traditional client / server software."

For more information:

-- Visit at itSMF UK 2008 in booth P13.

-- Join hundreds of customers and prospects at the Winds of Change events in New York or Chicago this week:

-- Download the 'Help Desk Help' white paper from

-- Register for a Webinar on Thursday, Nov. 20 titled, "Is HP Hanging You Out To Dry?" at

-- View the convoluted history of HP Service Manager on YouTube at

About is the pioneer of on-demand IT service management software. integrates ITIL v3 processes, software-as-a-service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self-managing application. was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 200 customers worldwide. For more information, please visit

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