October 26, 2009 12:51 ET Unlocks Opportunity for IT Service Management Organizations Complimentary Virtual Conference Outlines Alternatives for IT Organizations Facing Software End-Of-Life Scenarios and Costly Upgrades

SAN DIEGO, CA--(Marketwire - October 26, 2009) -, the pioneer of modern SaaS for IT service management, today announced a virtual conference to help IT service management organizations unlock opportunity and mitigate risk created by legacy ITSM software vendors. The conference will provide numerous virtual sessions starting this week on Tuesday, Oct. 27, running through Thursday, Nov. 5.

IT organizations today face disruptive and expensive software upgrades or end-of-life scenarios imposed by enterprise software vendors. This complimentary virtual conference provides attendees with access to a wealth of information including several real-world case studies to help IT organizations address and mitigate the growing risk to their legacy IT service management applications, such as HP Service Desk and BMC Remedy.

Conference attendees will hear how IT service management professionals at PriceWaterhouseCoopers, Publicis Groupe and Arizona Public Service unlocked opportunity within their IT organizations. In addition, veteran IT industry analyst Bill Keyworth of Ptak, Noel and Associates will present best practices for mitigating the end-of-life scenario. executives including Fred Luddy, CEO, will also discuss ITSM technology trends, and tool migrations and TCO comparisons between modern SaaS and legacy ITSM applications.

Visit the virtual conference center to "Unlock Opportunity." The center provides:

-- Conference registration page and a session schedule

-- White papers, including "Mitigating the End of Life Scenario"

-- Total cost of ownership comparison

-- Recorded case studies

About enterprise IT service management software combines ITIL v3 process support, software-as-a-service (SaaS) delivery, and modern Web functionality to provide a flexible, intuitive and self-managing application. was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is headquartered in Solana Beach, Calif. and has more than 320 enterprise customers worldwide. For more information, please visit

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