June 18, 2009 04:26 ET Wins Service Desk Institute 2009 IT Service & Support Technology Supplier of the Year Award

First Customer-Nominated SDI Award Won by Modern SaaS for IT Service Management

LONDON--(Marketwire - June 18, 2009) -, the pioneer of modern SaaS for IT service automation, today announced it has been named the winner of the Service Desk Institute 2009 IT Service & Support Technology Supplier of the Year award.

For the first time ever, SDI surveyed end users to determine the IT service management market's favorite vendors. and three other vendors were selected as finalists for the award based on end-user nominations and feedback.

SDI judges interviewed the four vendor finalists and was selected as the winner of the 2009 IT Service & Support Technology Supplier of the Year award.

" demonstrates a passion for the success of their customers and a commitment to changing the face of the IT service management technology industry," according to the SDI judges.

The judges also said won the award for:

--  Embracing and promoting customer enablement
--  Delivering strong account management and customer community forums
--  Exceptional customer service
--  Striving to make every customer a reference

Kevin Kimber, senior account executive, said, " is breaking new ground in the IT service management industry by providing customers with a better application through modern software as a service. Our business model keeps us focused on customer success. We don't think it was coincidence that the first customer-nominated SDI award was won by a SaaS vendor." requested and received a high volume of nominations from its user community. After earning finalist status, demonstrated innovative product development, exemplary business success, a unique delivery model, post-sales customer care, and value for the money among other things.

The SDI Service Desk & IT Support Excellence Awards aim to promote and celebrate every aspect of IT service excellence, professionalism and innovation in the support industry. The prestigious awards were announced during the SDI Annual Conference on June 9 and recognize the outstanding achievements of IT service management teams across Europe.

About enterprise IT service automation software combines ITIL v3 process support, software-as-a-service (SaaS) delivery, and Web 2.0 functionality to provide a flexible, intuitive and self-managing application. was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 260 enterprise customers worldwide. For more information, please visit

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