SOURCE: ServiceKey TSS

June 13, 2007 10:15 ET

ServiceKey TSS Offers CIOs Cure for Time Deficit Disorder

NORCROSS, GA--(Marketwire - June 13, 2007) - ServiceKey Technical Service Solutions (TSS), an IT service management company, has outlined a process for identifying and curing a common IT network problem that has cost corporations and manufacturing facilities billions of dollars in lost time and revenue.

"When something goes wrong, the entire network environment must be examined to pinpoint a single network device and say, 'there's the problem,'" Angela Vines, vice president at ServiceKey TSS, explained. "Instead, Chief Information Officers (CIOs) have to spend time -- often hours -- locating the crisis before they can identify the appropriate vendor, wade through their service contracts and finally call for advice or technical support. We've seen this complaint so often that our technicians have a name for it -- 'Time Deficit Disorder' or TDD."

The ServiceKey TSS cure includes four steps, as outlined below:

1. Diagnosis. ServiceKey TSS technicians are highly trained professionals knowledgeable in all aspects of network environments. They hold certifications from Cisco, HP, IBM, StorageTek, Sun and other well-known server, storage, backup and network equipment manufacturers. They can consider every aspect of the working environment and quickly discover the root causes of most problems.

2. Treatment. Contingent upon contract terms, ServiceKey TSS has 24-hour onsite support for almost any IT network, including mid-range computer systems, peripherals and storage networks. Services include maintenance, parts logistics and replacement, storage support and professional IT services.

3. Prevention. ServiceKey TSS helps customers select and install the products that best meet their tailored needs, reducing the likelihood of critical failures and reoccurrences of TDD symptoms.

4. Education. Finally, ServiceKey TSS gives partners and customers access to trained technicians who can answer the questions they need to keep operations running.

With access to these four areas of service, ServiceKey TSS customers experience less instances of TDD -- and, when they do, they have access to highly trained professionals offering the solutions they need.

"It is the CIO's responsibility to keep operations running smoothly with as little downtime as possible," Vines said. "ServiceKey TSS helps the CIO accomplish this by caring about the health of his or her company's entire IT environment and, when needed, treating it with the same urgency a physician shows a critically ill patient."

ServiceKey TSS was founded in 2004 to provide third-party IT maintenance for mid-range servers, networking and storage equipment. Its offerings include 24/7 help desk, on-site hardware maintenance, parts logistics and replacement, storage support and professional IT services. Depending on the type of hardware and failure rate, ServiceKey TSS saves enterprises 20 to 70 percent of the cost of a similar contract direct with a manufacturer.

For more information about ServiceKey TSS, visit the web site at

About ServiceKey TSS

ServiceKey TSS provides technology support and services to resellers, independent software vendors (ISVs), original equipment manufacturers (OEMs) and leasing companies who provide mid-range servers, networking and storage equipment to organizations in North America. With over 25 years' experience in channel management and strategies, ServiceKey TSS designs service offerings to provide optimal service and support to companies and organizations with mission-critical and business-critical IT infrastructures, while increasing channel partner revenue and profitability. More information is located at

Contact Information

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