SOURCE: ServiceMax

ServiceMax

April 14, 2015 12:00 ET

ServiceMax Continues to Innovate to Deliver Mobile Solutions for a Field-Ready, Remote Workforce With Spring '15 Product Release

Improved Dispatch Console Experience and Search Interface to Optimize Scheduling and First-Time Fix Rates for Technicians

PLEASANTON, CA--(Marketwired - Apr 14, 2015) - ServiceMax, the field service management solution for a new era of business, today announced its latest product release, Spring '15. Significant updates to the online iPhone and iPad versions of the software provide improved dispatching, scheduling, and service delivery to help technicians better serve customers and get the job done the first time.

"ServiceMax continues to build on our vision of equipping the field service technicians who keep our world running," said Hari Subramanian, CTO of ServiceMax. "By enhancing scheduling, usability, and efficiency features, we enable service technicians to get to the site more quickly, and improve the customer relationship by solving problems faster." 

Highlights of ServiceMax's Spring '15 release include:

Improved Search and Usability for Dispatch Console
With Advanced Technician Search, dispatchers can use multiple variables and qualification criteria to find technicians who are best suited for each job. From level of expertise and certifications, to soft skills and preference, technicians are automatically ranked across hard and soft criteria to determine who is the best fit for the job, eliminating the need for a dispatcher to manually weigh different criteria for technician selection. ServiceMax can now search through the criteria and data points to deliver a stacked rank of technicians, with percentages indicating best fit. Dispatchers can also specify overhead time to account for time that happens around the job itself and filter by related work orders to make searching easier. The search user interface has also been updated to improve usability.

Workforce Optimization Enhancements
The Spring '15 release also brings improved workforce optimization capabilities to assist with managing non-work technician activities, break time, and holiday scheduling through ServiceMax Linx for ServicePower.

Barcode Scanning and iOS AirPrint Support
To better deliver capabilities for a mobile workforce, Spring '15 delivers barcode scanning for ServiceMax Mobile for Android and iPhone. In addition, this release delivers iOS AirPrint support to the iPhone and iPad. With AirPrint, technicians will be able to immediately print a service report while still on-site. For technicians that deliver service over long-term engagements or multi-day appointments, this release will make long-term work orders easily viewable on ServiceMax Mobile for iPad.

In addition, Spring '15 includes the following ServiceMax Mobile for iPhone updates:

  • Self-dispatch;
  • Barcode scanning;
  • Online search;
  • Troubleshooting resources;
  • Form fill;
  • Multiple SFM views and usability enhancements;
  • AirPrint for SmartDocs;
  •  Attachments and sharing capabilities.

Updates for ServiceMax Mobile for iPad include:

  • Support for long-term projects and multi/all-day events;
  • AirPrint support;
  • ServicePulse, an easy way to collaborate around service topics;
  • Sync reports;
  • Data purge;
  • Advanced conflict resolution.

Updates for Admins include:

  • Improved usability for system administrators to reduce the number of clicks during ServiceMax Setup.

About ServiceMax
ServiceMax leads the massive and global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit http://www.servicemax.com.

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