SOURCE: ServiceMax

ServiceMax

October 13, 2014 09:00 ET

ServiceMax IQ Unveiled for Salesforce1 Mobile App -- Empowering Companies to Run Their Business From Their Phone

Unleash the Power of Field Service Throughout Your Organization With ServiceMax IQ; Learn More About ServiceMax IQ on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

SAN FRANCISCO, CA--(Marketwired - Oct 13, 2014) - Dreamforce 2014 -- ServiceMax today announced ServiceMax IQ for the Salesforce1 Mobile App, empowering companies to run their businesses from their phone. The Salesforce1 Mobile App delivers one of the most complete and customizable mobile experiences in a single app for business users.

ServiceMax IQ helps unleash the power of field service throughout a business by connecting field service to the entire organization. With key real-time data from ServiceMax -- including contract profitability, technician-generated sales leads and opportunities, and workforce performance information -- managers and executives in sales, marketing, R&D, finance, and more can collaborate and make better business decisions faster right from their mobile device.

Leveraging the power of the Salesforce1 Platform, the social, mobile and cloud platform built for the Internet of Customers, ServiceMax IQ will be available via the Salesforce AppExchange at www.appexchange.com in the Winter '15 ServiceMax release scheduled for December 2014.

"Field service is the largest untapped opportunity for so many companies, and the value of field service goes far beyond technicians going to customer sites and fixing things," said Dave Yarnold, CEO of ServiceMax. "Field service has the power to drive more sales, inform better marketing and improve future product development, and ServiceMax IQ lets an entire company tap into service data and insights within ServiceMax that will help them collaborate better and drive growth in their organization."

"Companies are looking to transform the way they connect with customers, partners and employees to thrive in today's connected world," said Ron Huddleston, senior vice president, global AppExchange and partner programs, salesforce.com. "With solutions such as ServiceMax IQ customers can harness the power of Salesforce1 to run their business from their phones."

ServiceMax IQ Key Features

  • Cross-functional access to real-time service data and customer information
  • Connects service to sales, marketing, R&D, finance and more
  • Simple navigation from the Salesforce1 Mobile App sidebar

Salesforce1 Mobile Ready Apps on the Salesforce AppExchange
Salesforce1 Mobile Apps are available on the Salesforce AppExchange, the world's leading business apps marketplace. With more than 2,200 partner apps and more than 2.4 million customer installs, the Salesforce AppExchange is the world's leading enterprise apps marketplace. The Salesforce1 Mobile App is the world's first enterprise app that lets customers run their business from their phones. Built on the Salesforce1 Platform, mobile ready apps from the Salesforce AppExchange can be easily and securely deployed to any Salesforce1 user.

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About ServiceMax
There are more than five million field service technicians in the United States alone, yet today there's no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for their customers' customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Tyco, Coca-Cola Enterprises, and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit www.ServiceMax.com.

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