SOURCE: ServiceMax

ServiceMax

October 13, 2014 08:15 ET

ServiceMax Joins New Salesforce Analytics Cloud Ecosystem to Bring In-Depth Analysis to Service Organizations

Wave, the Salesforce Analytics Cloud, Is the First Cloud Analytics Platform Designed for Every Business User, Making It Easier Than Ever for Anyone to Explore Data, Uncover New Insights, and Take Action Instantly From Any Device

SAN FRANCISCO, CA--(Marketwired - Oct 13, 2014) - Dreamforce 2014 -- ServiceMax, the leading field service management solution for a new era of business, today announced it has joined the Salesforce Analytics Cloud ecosystem to bring in-depth analysis to service organizations and help drive growth.

Wave, the Salesforce Analytics Cloud, is the first cloud analytics platform designed for every business user, making it easier than ever for anyone to explore data, uncover new insights, and take action instantly from any device.

Companies today are more reliant on service revenue for growth and profits than ever before, but many companies lack the ability to give their organizations the kind of data-driven insights they need to succeed. With the Internet of Things, and millions of connected devices and technicians in the field, the ability to simply analyze everything from profitability to better allocation of resources, opens up tremendous new growth opportunities. With the Salesforce Analytics Cloud, companies can combine all the data from their different business systems -- including ServiceMax, Salesforce, and ERPs -- to extract clear business insights and make better business decisions.

Comments on the News
"Machines and service organizations today generate more data than ever before, and getting insights out of that data and into the hands of decision makers is a critical advantage for businesses today," said ServiceMax CEO Dave Yarnold. "ServiceMax paired with the Salesforce Analytics Cloud puts the power to discover and act on data-driven insights squarely in the hands of the business user. By eliminating wait times from the IT department, field service departments can make better informed decisions with quick turnarounds and the most up-to-date data."

"The convergence of mobile, social, and cloud computing has sparked a data revolution, and companies today must leverage data-driven insights to connect with their customers in a whole new way," said Keith Bigelow, senior vice president and general manager, Salesforce Analytics Cloud, salesforce.com. "Salesforce Analytics Cloud is the first cloud analytics platform designed for every business user. With partners such as ServiceMax, customers can benefit from a wealth of additional analytic applications to extend analytics for every business need, making it easier than ever for anyone to explore and share data instantly, uncover new insights and take action from anywhere."

ServiceMax and Salesforce Analytics Cloud Empowers Customers to Transform Data into Business Insight
ServiceMax has more than 300 global customers in industries that include solar energy, construction, home security, consumer appliances, and healthcare and medical devices, and now each of them can tailor their data to best suit their needs with Salesforce Analytics Cloud. ServiceMax customers can now discover new growth opportunities, analyze efficiency and performance in the field, and understand where resources can be better allocated to help drive growth and increase revenue.

Come See the Power of ServiceMax and Salesforce Analytics Cloud in Action this Week at Dreamforce 2014, the World's Largest Software Conference

ServiceMax will be at booth N1211, as a Platinum Sponsor of Dreamforce 2014, helping attendees understand how they can unleash the power of field service in their business. From increasing revenues and field marketing strategies, to adding mobile technicians to your sales team, visit the North hall to learn how field service management software is a major business opportunity. For a full list of sessions that include ServiceMax and its customers, visit the blog here: http://servicemax.com/Dreamforce/our-picks-dont-miss-these-sessions-at-dreamforce-2014/

Wave Opens Up Insights From Every Data Source -- Now Anyone Can Build and Deploy Analytics for Any Business Need
Wave, the Salesforce Analytics Cloud, is the first cloud analytics platform that enables admins, IT, and developers to work closely with business leaders to empower everyone to make smarter, data-driven decisions in seconds. Natively integrated with Salesforce1 Platform, Salesforce Analytics Cloud benefits from the trusted platform and enables admins to quickly drag and drop Salesforce data to deploy sales, service, and marketing analytics apps. In addition, developers and IT can use new Wave APIs and other data connectors to easily connect to any other data sources to build any custom analytics app for any business function, or embed analytics into an entirely new generation of analytics apps and connected products for customers.

Additional Resources

Salesforce, Salesforce1 and others are among the trademarks of salesforce.com, inc.

About ServiceMax
There are more than five million field service technicians in the United States alone tasked with keeping our world running, yet today there is no standard technology for managing the way companies empower them to truly delight their customers in the field. ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Electrolux, Coca-Cola Enterprises, and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers, and doers who care passionately about changing the world of field service. To learn more, please visit: www.servicemax.com.

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