SOURCE: ServiceSource


September 01, 2011 09:00 ET

ServiceSource Announces EMEA/APAC Relationship With Polycom to Enable Best in Class Recurring Service Revenue Performance

SAN FRANCISCO, CA--(Marketwire - Sep 1, 2011) - ServiceSource® (NASDAQ: SREV), the global leader in Service Revenue Management, today announced an EMEA (Europe, Middle East, Africa) and APAC (Asia Pacific) maintenance and support renewals relationship with Polycom, Inc., a global leader in unified communications (UC). Polycom® selected ServiceSource to manage its renewals business because of its proven track record of partnering with some of the world's most admired technology-based brands to increase service revenue from maintenance, support and subscription contracts and improve customer satisfaction and channel partner loyalty. The ServiceSource approach shatters the typical technology solutions vendor model where customers make large upfront infrastructure investments.

Through the relationship, Polycom channel partners will gain access to tools that provide greater visibility into their renewal opportunities with Polycom. Tools will include additional local language support to assist their quoting of renewals and a set of key performance indicators to help them manage their business.

The ServiceSource end-to-end solution optimizes service revenue performance and customer satisfaction with the following benefits:

  • Best in class renewal rates
  • Recurring service revenue visibility and control
  • Valuable insight to its customer patterns
  • Improved data quality, and accuracy
  • Reduced customer churn in the Small & Medium business segment

"Polycom is an innovative and fast-growing company with an aggressive business strategy to fuel its success into the future," said Mike Smerklo, chairman and CEO of ServiceSource. "ServiceSource helps customers enhance their renewals business, customer satisfaction, and channel partner loyalty."

Polycom, as well as other recently announced customers, including Roche, Riverbed Technology, Siemens Enterprise Communications and Xactly, demonstrate ServiceSource's leadership position in working with innovative technology-based companies to increase recurring service revenue as well as to strengthen customer relationships and loyalty. The Company's leading cloud-based solution, including The Service Revenue Performance Suite™ of cloud applications, its Service Revenue Intelligence Platform™ and global team of service sales professionals, offered as a managed service, has been proven to increase recurring service revenue renewal rates on average by over 15 percentage points, driving up revenue and profits for leading technology-based brands worldwide.

About ServiceSource
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, over 40 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube

Forward Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates, revenue results, and profitability of our customers. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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