SOURCE: ServiceSource


September 02, 2011 13:13 ET

ServiceSource Expands Executive Team, Names John Boucher Executive Vice President of Global Sales

SAN FRANCISCO, CA--(Marketwire - Sep 2, 2011) - ServiceSource® (NASDAQ: SREV), the global leader in service revenue management, today announced the appointment of John Boucher as executive vice president of global sales. At ServiceSource, Boucher will lead the global expansion of the Company's customer acquisition team to drive momentum and expansion within existing and new markets. Boucher joins the ServiceSource leadership team with 19 years experience as leader of sales, acquisitions, business operations and customer service at Oracle Corporation, and comes with a proven record of building highly successful customer relationships.

"John is a seasoned executive who has proven to be incredibly talented at building top-notch sales teams and growing successful long-term customer relationships," said Jeff Bizzack, president of ServiceSource. "With his leadership, Oracle successfully grew its commercial business, acquiring and integrating best-in-class business application technology from market-leaders like Siebel, Hyperion and Agile. As business software and services continue to penetrate every industry and vertical, ServiceSource will greatly benefit from the addition of John's expertise and operational experience."

"As the market leader in service revenue management, ServiceSource has cracked the code in solving a very difficult problem that a broad range of technology-based companies face. My background at Oracle has taught me that strengthening customer relationships, reducing churn and optimizing revenue from maintenance, support and subscription contracts are key to tapping this $160 billion industry," said Boucher. "I'm thrilled to join ServiceSource's outstanding sales team at this early stage in the company's growth to help drive customer acquisition and expansion in existing and new markets across the globe."

During his tenure with Oracle, Boucher was responsible for selling to and servicing nearly 7,500 commercial customers and leading over 1,000 dedicated sales and pre-sales professionals to focus on building long-term relationships with customers. John was also integral to the acquisition and integration of a variety of other business applications including Hyperion, G*Log, Demantra, Agile and Logical Applications.

Previously, Boucher was Group Vice President of Oracle's North America Commercial Applications sales organization for the Eastern half of North America. He also served as Oracle's Area Vice President - Northeast General Business and Regional Manager for New England. Prior to Oracle, he served as Vice President of Sales at Midway Data Center, a subsidiary of Midway National Bank in St. Paul, MN, where he was responsible for sales of multi-year core banking outsourcing relationships.

In support of continued company growth, ServiceSource's Matt Rosenberg has also been named senior vice president of strategic accounts. Over the past several years, Mr. Rosenberg has built a world-class, global sales organization, which has fueled ServiceSource's 35% compounded annual revenue growth in the past five fiscal years. Matt now moves into this new role to continue the company's growth trajectory with his proven ability to lead teams through complex sales environments and win large deals.

About ServiceSource
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, over 40 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ with over a decade of renewals data, benchmarks and best practices. ServiceSource offers its solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates, revenue results, and profitability of our customers. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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