SOURCE: ServiceSource


August 04, 2011 09:00 ET

ServiceSource Helps Intergraph SG&I Double On-Time Renewals Performance in North America; Announces Global Expansion Into Europe, Asia Pacific & Japan

SAN FRANCISCO, CA--(Marketwire - Aug 4, 2011) - ServiceSource® (NASDAQ: SREV), the global leader in service revenue management, today announced that Intergraph Security, Government & Infrastructure (SG&I)® has selected ServiceSource to drive recurring revenue performance across its global operations.

Intergraph, a wholly owned subsidiary of Hexagon AB, enables governments and businesses to protect people, high-value assets, and infrastructure, as well as manage and analyze incidents. Intergraph geospatial software integrates, georeferences, and analyzes large volumes of data from multiple sources to create, display, and distribute actionable information.

Prior to its engagement with ServiceSource in Europe and Asia Pacific & Japan (APJ), Intergraph SG&I partnered with ServiceSource in North America, leveraging its cloud technology, sales expertise, and best-in-class renewals process to increase visibility and predictability into the recurring revenue stream.

"ServiceSource delivered results to Intergraph SG&I very quickly, doubling our on-time renewals performance and significantly increasing our renewal rate," said Bryan Urquhart, executive vice president & CFO, Intergraph SG&I. "Driven by these excellent results in North America, we decided to expand our relationship with ServiceSource to achieve similar results in Europe and APJ by deploying their cloud platform and applications, world-class selling engine, and comparative analytics to gain clear visibility and control across our global renewals operation."

"As innovators and industry leaders, Intergraph SG&I has recognized the value ServiceSource provides with our end-to-end service revenue management solution, addressing the unique complexities of the EMEA and APJ markets through our global cloud-based platform, native language coverage and a phased, country by country deployment model," said Mike Smerklo, CEO and chairman of ServiceSource. "We've tuned our solution and deployment model to deliver meaningful results for our customers, usually within 30-40 days on a global scale, and are thrilled to continue this successful partnership with Intergraph and help their business rapidly expand for years to come."

About Intergraph SG&I
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph's industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company's software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.

Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is an independent subsidiary for SG&I's U.S. federal and classified business.

Intergraph is a wholly owned subsidiary of Hexagon AB, (Nordic exchange: HEXA B) and (Swiss exchange: HEXN). For more information, visit and

About ServiceSource
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, over 40 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates and revenue results of our customers. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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