SOURCE: ServiceSource

ServiceSource

December 22, 2010 09:00 ET

ServiceSource Launches Cloud Connector on Salesforce.com AppExchange 2, the World's Most-Popular Marketplace for Business Apps

Customers Can Maximize Service Revenue Performance With Cloud Connector

SAN FRANCISCO, CA--(Marketwire - December 22, 2010) - ServiceSource®, a global leader in cloud-powered service revenue performance solutions, today announced the availability of the ServiceSource Cloud Connector on AppExchange 2. The Cloud Connector helps ServiceSource clients increase and accelerate time-to-revenue from subscription, maintenance, and support contracts. ServiceSource Cloud Connector is immediately available on AppExchange 2 at http://www.salesforce.com/appexchange/.

The ServiceSource Cloud Connector will help customers increase service revenue by enabling sales reps and partners with improved visibility of their renewal sales opportunities, increased accuracy of sales forecasting and improved data quality for a holistic view of the installed base to better sell to and service its customers.

"Over the past three years, ServiceSource has been a great partner in helping Riverbed to optimize its service revenue streams," said MJ Shutte, vice president of corporate sales at Riverbed Technology. "As a long-time salesforce.com customer, we are excited about the partnership between ServiceSource and salesforce.com and how the integration can enable sales teams and partners with a single view of the customer to drive increased productivity and greater sales efficiencies."

"The AppExchange offers our customers a marketplace where they can try, buy and install apps that help them run their business," said Kendall Collins, chief marketing officer, salesforce.com. "The ServiceSource Cloud Connector is a great example and can help users manage service revenue streams alongside their customer relationships."

Customers and partners can use the single sign-on access to ServiceSource's cloud-powered service revenue performance solution via Salesforce CRM to drive increased support, maintenance and subscription sales through a higher conversion of recurring revenue contracts. Customers' direct sales and support organizations will have real-time updated information on renewal, contact and contract status to provide better forecasting, collaboration and customer service.

"ServiceSource customers can now maximize the value of their service revenue potential through accurate reporting and insight into their installed base customers," said Mike Smerklo, chairman and CEO, ServiceSource. "With more than 40 percent of our clients already using Salesforce CRM to manage and optimize product revenue, there has never been a better time to engage in a formal partnership with such an innovative and forward-thinking cloud computing company to help drive customer service revenue performance to increase profits and earnings."

About Force.com Platform and AppExchange 2
Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM (http://www.salesforce.com/) applications, more than 1,000 ISV partner applications like those from CA Technologies, FinancialForce.com and Fujitsu, and 185,000 custom applications used by salesforce.com's 87,200 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel. Force.com also enables developers to make any enterprise app social by leveraging the social collaboration components including profiles, status updates, and real-time feeds available with Chatter.

Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the salesforce.com AppExchange 2 marketplace http://www.salesforce.com/appexchange/, now featuring the ChatterExchange.

About ServiceSource
The service revenue performance company, ServiceSource partners with technology, healthcare and life sciences companies to maximize maintenance, support and subscription revenue while optimizing customer loyalty. ServiceSource delivers increased service revenue for clients with a purpose-built cloud-powered services solution, including a suite of cloud applications and specialized managed services leveraging a deep, proprietary knowledge base of benchmarks and best practices. ServiceSource offers its solution on a pay-for-performance business model that enables a success-driven, shared-risk partnership. ServiceSource is headquartered in San Francisco, with offices and full-service capabilities around the globe.

For more information on ServiceSource, visit http://www.servicesource.com