SOURCE: ServiceSource, Intl

ServiceSource, Intl

June 14, 2012 03:15 ET

ServiceSource Prepares for Aggressive Growth in the UK

Expands Presence in the UK by 10x Over Past Two Years; Plans to Create 100+ Jobs in Liverpool, Focus on Growth of Recent University Grads

LIVERPOOL, UNITED KINGDOM--(Marketwire - Jun 14, 2012) - ServiceSource® (NASDAQ: SREV), the global leader in Service Revenue Management, today announced plans to significantly expand its operations in Liverpool. The move is part of its strategy to grow its EMEA business and the company is looking to create 100 plus jobs by the end of this year.

ServiceSource helps technology companies maximise the potential of their recurring service revenue streams, increasing not only customer satisfaction and loyalty, but also additional revenue streams that can be utilised for both innovation and growth. Its cloud-based solution combines a range of applications with a dedicated sales team and insight from over ten years of renewals data, benchmarks and best practices across the technology industry. ServiceSource has a successful and proven track record of increasing customers' recurring revenue by an average of 15% in a span of 12 months.

To meet the needs of its global customer base and address the significant EMEA service revenue management market, ServiceSource opened its Liverpool sales centre in November 2010, starting with 20 employees. Since then the company has expanded its office. In less than two years the employee base has increased by almost 1,000 per cent.

The Liverpool office is the company's sixth global sales centre. Liverpool was selected as the ideal location as it offers state of the art business infrastructure, on-going city development and multi-lingual graduates all of which are imperative for ServiceSource's business. Staff at the Liverpool office are extensively trained to be high performing tech sales professionals servicing EMEA customers that are looking to maximise recurring revenues and add value to their business.

"ServiceSource has experienced staggering growth over the last five years -- roughly 35 per cent per year globally. We have an aggressive recruitment strategy and offer diverse career development opportunities, advanced sales training and the opportunity to work with some of the world's most successful brands," said Martin Moran, SVP and general manager, EMEA, ServiceSource International.

Further added Mr Moran, "Liverpool is a vibrant city with a developed infrastructure and access to a highly-educated talent pool. We are committed to bolstering the advantages Liverpool has to offer businesses and make it a city of 'sales excellence'. We are thrilled to tap into this invaluable resource and bring the right skills on board for the next stage in ServiceSource's European growth plans."

The ServiceSource Liverpool sales centre serves a range of European technology clients including BlueCoat, NetApp, Progress Software and Riverbed Technology amongst others. The office is the key hub for new business in EMEA. Of the 165 employees at the Liverpool office, 70% of the staff is bilingual and 20 different languages are spoken across the office to service clients across the EMEA region.

About ServiceSource, Inc.
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, up to 44 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners. For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

Forward-Looking Statements This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates and revenue results of our customers and the overall benefits of our cloud applications. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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