SOURCE: ServiceTick Ltd.

ServiceTick Ltd.

November 27, 2014 03:00 ET

ServiceTick Debuts on the Deloitte Technology Fast 50; Ranks 43rd Fastest-Growing UK Tech Company

Norwich-Based Company Attributes Its 600 Percent Revenue Growth to the Application of Innovative Technology to Help Businesses Worldwide Improve Their Customers' Experience; SessionCam, the Company's Online Session Replay Technology, Was a Key Driver of ServiceTick's Impressive Growth

NORWICH, UNITED KINGDOM--(Marketwired - November 27, 2014) - ServiceTick has been ranked number 43 in the 2014 Deloitte Technology Fast 50, a ranking of the 50 fastest-growing technology companies in the UK. The rankings are based on percentage revenue growth over the last five years; ServiceTick grew 600 percent during this period.

David Halstead, the partner leading the Deloitte Technology Fast 50, commented: "The Deloitte Technology Fast 50 gives great profile to technology companies and is internationally recognised as one of the most important business awards in the sector. The 2014 Deloitte Fast 50 shows that tremendous growth rates are still possible, with software sectors showing particular strength -- they have had the greatest amount of entries in the past five years."

ServiceTick's CEO, Kevin Goodings, credits the company's focus on innovative technology and commitment to improving customer experience for its customers as key drivers of ServiceTick's 600 per cent revenue growth over the past five years. "We are thrilled to be recognised as one of the UK's fastest-growing tech companies, and I thank all our clients for trusting us with the opportunity to add value to their business. Our aim is to continue to deliver products and services that help our clients deliver phenomenal customer service, either online or via the contact centre," he said.

ServiceTick's impressive growth was substantially fueled by the company's SessionCam product, an innovative technology for recording and understanding customer interaction on e-commerce and other high-traffic websites. Leading brands around the world are adopting SessionCam to better understand the behavior of their online customers, and then leverage these insights to identify and solve usability issues, improve conversion, enhance customer support, and reduce the time and cost of problem diagnosis.

"Session replay, and therefore SessionCam, is definitely going mainstream as marketers seek detailed insights into how their customers are interacting with their websites," said Goodings. "The massive consumer shift to mobile devices is a major factor here because businesses need to ensure that their website performs optimally on a wide array of tablets, phablets and smartphones. This is of particular importance to consumer brands, which is why we're seeing increased interest from leading companies in the apparel, financial services and travel sectors."

SessionCam's customer base continues to expand across the more than 80 countries in which the company does business. Over the past six months, more than 25 new enterprise clients, including Argos and Endsleigh Insurance, have adopted SessionCam's session replay technology to improve and optimize customer engagement on their websites. Many of these businesses switched to SessionCam from other, less-capable session replay solutions. Feedback from these clients about SessionCam's innovative technical approach, which is backed by first-class support, has been extremely positive. 

Endsleigh, the UK's number one gadget insurance provider for students, graduates and young professionals, is using SessionCam advanced session replay technology to provide crucial insight into how customers are interacting with its website. By studying detailed replays of customer visits to www.endsleigh.co.uk, Endsleigh's web team can see which areas of the website are performing well, and quickly identify and implement website enhancements to improve its customers' online experience.

Boyden Manns, head of customer insight at Endsleigh says SessionCam delivers the "why behind the what" -- and views SessionCam as a powerful complement to website analytics. "We use Google Analytics to understand traffic flows and identify where visitors are dropping out or not converting. SessionCam has enabled us to pinpoint specific, customer-focused website enhancements based on actual website interactions. This accelerates our innovation and means we can continually deliver meaningful improvements to the services we offer our customers. I've never seen a digital marketing technology deliver such a fast return on investment."

ABOUT DELOITTE
References to Deloitte in this press release are references to Deloitte LLP, which is among the country's leading professional services firms. Deloitte LLP is the United Kingdom member firm of Deloitte Touche Tohmatsu Limited ("DTTL"), a UK private company limited by guarantee, whose member firms are legally separate and independent entities. Please see www.deloitte.co.uk/about for a detailed description of the legal structure of DTTL and its member firms. The information contained in this press release is correct at the time of going to press. The full list of this year's winners and winner breakdown by region and sector is available at www.fast50.co.uk. For more information, please visit www.deloitte.co.uk.

ABOUT SESSIONCAM
SessionCam is the most advanced session replay technology for recording customer activity on a website. SessionCam addresses a growing range of applications that include website design and usability testing; optimising conversion; improving customer support; and evidencing legal, compliance and regulatory controls. SessionCam enables businesses to record customer activity on a website and replay a video-like recording of the interaction that shows mouse movement, page scrolling, form-based data entry and mobile gestures in the context the actual web page design and content for that session. SessionCam can also aggregate recorded data to generate heatmaps and analyse conversion funnels. Learn more at www.sessioncam.com, and follow SessionCam on facebook.com/sessioncam and Twitter @sessioncam.

ABOUT SERVICETICK
SessionCam is a product of ServiceTick, an innovator of technologies for customer insight and the leading developer of solutions for post-call IVR surveys, web surveys, email surveys and SMS surveys in the UK. Using ServiceTick's market-leading services, companies can break down the traditional barriers between web, branch and call centres by generating immediate and actionable multichannel customer feedback. ServiceTick is privately held and located in Norwich, England, the eastern hub of the Tech City UK Corridor -- Europe's fastest-growing tech cluster. To learn more, visit www.servicetick.com.

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Contact Information

  • Media contact:
    Tim Cox
    ZingPR for SessionCam
    +1-650-369-7784
    tim@zingpr.com