SOURCE: Inavero

Inavero's Best of Accounting

July 20, 2017 05:00 ET

Setting the Standard: Top Accounting Firms Win Inavero's 2017 Best of Accounting™ Award for Superior Client Satisfaction

PORTLAND, OR--(Marketwired - July 20, 2017) - Inavero, a leading provider of service quality research in the accounting and professional services industries, announced the 2017 Best of Accounting Award winners today on BestofAccounting.com.

"The 2017 Best of Accounting award recipients have gone to great lengths to demonstrate their commitment to service quality," says Inavero Founder and CEO, Eric Gregg. "Winning firms not only invest time and resources toward surveying clients, they commit to providing validated feedback to the public on BestofAccounting.com -- making the satisfaction of their clients a central strategy for growing their business."

On average, clients of this year's Best of Accounting award winners are more than 4x more likely to be satisfied than the average accounting firm client -- an important distinction in light of the declining level of client satisfaction across the accounting industry as a whole. Inavero's annual NPS Benchmark Study finds that accounting client satisfaction has declined 10% in the last year alone. The study also underscores how client satisfaction weighs into a prospective client's selection of a service provider. In 2017, prospective clients rank online reviews or testimonials (both barometers for client satisfaction) as one of the most important resources for vetting vendors online.

"At Inavero, we believe the Best of Accounting award recipients set the standard for service quality in the accounting industry," says Gregg, "and we're proud to recognize winning organizations that place client satisfaction at the heart of their business."

Award-winning firms are featured on BestofAccounting.com alongside client satisfaction ratings and testimonials.

About Inavero

Rooted in satisfaction research for business service firms, Inavero's proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.

About Best of Accounting™

Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. BestofAccounting.com is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.

® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

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