SOURCE: Cincom Systems

September 13, 2007 08:00 ET

Seven Wastes in Front-Office Processes Hurt Order Fulfillment

Manufacturers Urged to Map the Value Stream of Their Front Office

CINCINNATI, OH--(Marketwire - September 13, 2007) - A major portion of a manufacturing product's lead time is related to inefficient and ineffective order processing and scheduling in the front office, not on the factory floor. According to a white paper published by Cincom Systems titled "Value Stream Mapping for a Lean Front Office: Uncovering Opportunities in Sales Effectiveness" (www.cincom.com/waste), it's not uncommon to discover that over 95 percent of the lead time in an order is found in the office functions -- and only five percent in the actual production of the product.

In this white paper, manufacturing and engineering expert, Ken Noll, identifies seven basic forms of waste that can be found in front-office processes and outlines a method for eliminating them.

Seven wastes manufacturers need to reduce or eliminate include:

--  Information defects
--  Information over-processing
--  Information idle time (wasted time)
--  Lost scalability of the sales force
--  Adaptability of getting new products to Marketing sooner
--  Customer order fulfillment
--  Pricing
    

Waste is defined as any activity that consumes resources but adds no value as specified by the customer.

Download this white paper at www.cincom.com/waste to:

--  Discover the hidden areas of waste in your front-office processes
--  Learn how to process special orders faster than your competitors
--  Map the value in your front-office processes to find the hidden wastes
    at your organization
--  Learn how to hasten your customer order-fulfillment process
    

Front-office inefficiencies are particularly common in complex manufacturing situations such as build-to-order and engineer-to-order. Cincom's Sales and Product Configuration solutions attack these front-office inefficiencies by enabling manufacturers to capture and deliver critical application, product, pricing, and process knowledge to the point of sale -- ensuring the optimal fit between your product offering and your customers' needs.

To download "Value Stream Mapping for a Lean Front Office: Uncovering Opportunities in Sales Effectiveness," visit (www.cincom.com/waste).

To learn more about Cincom's Sales and Product Configuration solutions, please visit www.cincom.com/Q2O.

About Cincom Systems

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, we have empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens, and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

Trademarks: Cincom and the Quadrant Logo are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2007 Cincom Systems, Inc. All Rights Reserved

Contact Information

  • Media Contacts:
    Donna Hedge Burns
    Corporate Public Relations
    Cincom Systems, Inc.
    513.612.2305
    Email Contact