SOURCE: Varolii


July 25, 2012 15:00 ET

Sharp Rees-Stealy Medical Centers Deploy Varolii Patient Interaction Solution to Enhance Patient Experience and Boost Clinical Quality Measures

Varolii and Sharp Rees-Stealy Medical Centers Collaborating in Cross-Channel Innovation Project to Better Engage More Than One Million Patients Each Year

SEATTLE, WA--(Marketwire - Jul 25, 2012) - Varolii Corporation, a market leader in Software-as-a-Service (SaaS) customer interaction management, today announced that it has partnered with Sharp Rees-Stealy, a multispecialty medical group in San Diego, to improve patient engagement and clinical efficiencies. Sharp Rees-Stealy is deploying Varolii's Patient Interaction Solution, which helps hospitals and physician groups enhance the patient experience and improve health outcomes while reducing costs through intelligent management of text, voice, email and push notifications. It is the only patient interaction management technology of its kind deployed in California.

In continuing its goal to provide high-quality customer service, Sharp Rees-Stealy Medical Centers turned to Varolii to deliver cross-channel, sophisticated interactions via text, voice and email that are used by Fortune 1000 companies, including airlines, banks and utilities to better engage with patients in a timely and cost-effective way.

"At Sharp Rees-Stealy, we continually look for ways to enhance our patients' health care experience. That is why we partnered with Varolii to implement an interactive appointment reminder system allowing patients to receive important information and change or cancel appointments in real-time from their cell phone," said Stacey Hrountas, CEO at Sharp Rees-Stealy Medical Centers. "We believe this added service will further our commitment to provide patient-centered care that is friendly, convenient, cost-effective and accessible."

Varolii ID, the company's personalization engine, provides services that reach Sharp Rees-Stealy patients in the right way with the right information at the right time. Patients hear a real -- not computerized -- voice and have the option to easily connect and speak to a Sharp Rees-Stealy representative. The 'when,' 'how' and 'what' of an interaction is personalized for each individual patient, ensuring the best response and highest level of satisfaction.

"We are privileged to work with a nationally-renowned, thought-leading medical group to help improve patient interactions and drive better clinical outcomes," said David McCann, CEO at Varolii. "We believe our innovation that combines voice, text and email, and soon, new capabilities on iPhone and Android operating systems, creates a coordinated set of interactions for the diverse patient base of large providers. These solutions meet the needs of the provider market as it faces both the Accountable Care Act and ongoing pressures to better serve modern patients in a mobile world."

Industry research shows that approximately 17 percent of patients cancel or miss appointments, despite organizations spending a significant amount of their operational budget and staff trying to remind and contact patients, who are increasingly hard to reach and who prefer varied modes of interaction. This challenge results in more than 170,000 appointments that must be rescheduled each year for the typical large provider organization which in turn delays a patient's care. With the Varolii Interact platform, Sharp Rees-Stealy will be able to reduce the number of appointment no-shows, which increases efficiencies and reduces costs. 

Additional planned phases of deployment include clinical reminders for health screenings, vaccinations and other clinical quality measures, disease management program enrollment and engagement as well as readmission reduction efforts. This flexible and intelligent interaction platform will ultimately enable Sharp Rees-Stealy to continue to:

  • Drive better clinical quality measures with proactive reminders for immunizations and screenings.
  • Contact demographically-diverse patient bases through their preferred channel with managed text, voice, smartphone application mobile alerts, web applications and email.
  • Enroll and engage patients in colorectal cancer screening, mammography and laboratory appointment reminders.
  • Reduce readmission rates with cross-channel communications that reinforce discharge plans, medication and prescribed therapy adherence.
  • Provide affordable health care options for patients, ensuring patients receive the right care at the right time.
  • Deploy solutions quickly and easily with cloud-based applications that require minimal IT resources.

Varolii enables more than 450 organizations to interact with consumers or employees in a smart, personalized and cost effective way with its award-winning Varolii Interact Platform. Varolii works with Fortune 1000 companies, including three of the five largest health management companies, two of the three largest U.S. banks, five of the top 10 airlines and 30 of the largest U.S. utilities companies. Varolii applications generate more than three million consumer interactions each day.

About Sharp Rees-Stealy Medical Centers
Sharp Rees-Stealy is a multispecialty medical group with 400 primary care doctors and specialists representing virtually every field of medicine. Sharp Rees-Stealy has 20 locations throughout San Diego County and accepts most health insurance plans. The group was named the American Medical Group Association's prestigious Acclaim Award Honoree for 2010. The group was also named one of California's top medical groups in 2012 by the California State Office of the Patient Advocate and, for the fifth year, by the Integrated Health care Association. In addition, Sharp Rees-Stealy was recognized by the readers of The San Diego Union-Tribune as San Diego's "Best Medical Group," in their annual reader's poll. Sharp Rees-Stealy is part of Sharp HealthCare, San Diego's most comprehensive health care delivery system and a 2007 Malcolm Baldrige National Quality Award recipient. To learn more about Sharp Rees-Stealy, visit or call 1-800-82-SHARP (1-800-827-4277) to choose the doctor who's right for you.

About Varolii Corporation
Varolii is a leading provider of customer interaction management applications. Our cloud-based communication service helps organizations more effectively interact with large numbers of customers and employees through voice, text messages, smartphone applications and email, reducing cost of operations and improving service. The company's award-winning Interact platform enables companies to deliver personalized communication on a large scale, achieving better results from fewer interactions. More than 450 companies trust Varolii to manage more than four million interactions every business day. For more information, visit

Contact Information

  • For more information:
    Jessica Kendall
    Edelman PR
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