SOURCE: Cruise Resort & World Travel, Inc.

January 29, 2007 04:30 ET

Should I Book Online or Use an Agent?

Nancy Yale of Cruise Resort & World Travel, Inc. Answers!

FAIRFIELD, CT -- (MARKET WIRE) -- January 29, 2007 -- "Professional, well-connected and experienced travel agents score high marks when it comes to making complex travel arrangements for luxury vacation customers," says Nancy Yale, President, Cruise Resort & World Travel, Inc.

When planning for overseas vacations or when managing the details of travel where special requirements are necessary, Nancy Yale advises the traveler to use agents versus booking their own travel online. Travel agents can use their knowledge of the properties and their personal relationships with hotels, resorts, tour companies and cruise lines in order to provide amenities that you can't get online. Agents are indispensable for travelers who are visiting a new and unfamiliar destination, and are crucial to vacationers who, once they have arrived, are in a tight spot or need additional reservations or assistance.

As an example, a computer-savvy executive (and a client of Cruise Resort & World Travel, Inc.) went online and booked a much needed luxury vacation to Mazatlan, Mexico. Just as he was about to leave, he realized that he had booked a Saturday departure but hadn't booked the hotel until Sunday. He called one of our travel agents in a panic. We successfully found him an ideal hotel for the night.

A couple booked their European travel and hotel online. When they arrived at their destination, the hotel staff informed them that they had no reservation and the hotel was full. Based upon positive past experiences using Cruise Resort & World Travel, Inc., the couple called their agent and begged for help. As it turned out, the agent knew the hotel manager for many years and was able to get the couple into the hotel for their entire stay.

Ms. Yale and her team of veteran agents have traveled around the globe and have first hand experiences with hotels, tours and resorts. "Our connections and our knowledge," says Nancy Yale, "is what brings the finishing touches to every luxury vacation. This is why there is no question about using an agent versus booking online!"

About Cruise Resort & World Travel, Inc.

Cruise Resort & World Travel, Inc. is a full-service luxury travel agency specializing in intergenerational family trips, unusual honeymoons, cruises, land packages and tours where Nancy Yale and her highly trained staff are available to handle every detail of even the most complex travel arrangements.

Known both among customers and the travel industry for her knowledge and quality customer service, Ms. Yale for 14 years has adeptly led Cruise Resort & World Travel, Inc. through the many expansions necessary to keep up with the travel industry as well as changing customer needs and demands.

To book your next luxury vacation, please call Cruise Resort & World Travel, Inc. at 800.277.5218, email or go to our blog,

To contact Nancy Yale or for all other questions, please contact Valorie Luther, Creative Concepts, 203.259.4202 or email

Contact Information

  • Contact:
    Valorie Luther
    Creative Concepts
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