Siebel Systems, Inc.

Siebel Systems, Inc.

March 16, 2005 09:00 ET

Siebel Systems Again Positioned in the Leader Quadrant in Analyst Firm's Field Service Management Magic Quadrant




MARCH 16, 2005 - 09:00 ET

Siebel Systems Again Positioned in the Leader Quadrant
in Analyst Firm's Field Service Management Magic

SAN MATEO, Calif.--(CCNMatthews - Mar 16, 2005) -

Leading Companies Across Multiple Industries Select Siebel as Field
Service Automation Standard

Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business
applications software, today announced that it has been positioned in
the Leader quadrant of Gartner Inc.'s Magic Quadrant for Field Service
Management, 2005.

The report, published by the premier research and advisory firm,
evaluates and positions 11 vendors in the field service market based on
key criteria, including proven, large-scale production field service
users in multiple geographies; strategic product and technology vision;
and flexible integration with multiple ERP systems. Gartner defines
leaders as vendors who demonstrate field service market strength and
have the ability to affect market trends in all categories of the
evaluation criteria.(1) The annual quadrant looks specifically at the
processes required to effectively dispatch and support field agents.

"Our position in the Leader quadrant in Gartner's Field Service Magic
Quadrant is a major accomplishment," said William Hou, General Manager,
Siebel Service and Call Center Products, Siebel Systems. "The rigorous
criteria require vendors to demonstrate deep functionality and multiple
live customer references, and Siebel Systems meets the highest standards
of CRM success. More than 500 companies have selected Siebel Field
Service and have experienced dramatic improvements in the productivity
and effectiveness of their field service professionals, increased
revenue, and enhanced customer satisfaction."

Global leaders across all industries have selected Siebel Systems as
their field service automation standard, including American Power
Conversion Corp.; ASML Netherlands, B.V.; Brooks Automation; c3i, Inc.;
Cymer; Gen-Probe, Inc.; Lexmark International, Inc.; Northrop Grumman
Commercial Information Services, Inc.; and Volvo IT North America.

One such company is Pitney Bowes, a leading provider of integrated mail,
messaging, and document management solutions, that is committed
delivering a superior customer experience to its more than 2 million
customers. Pitney Bowes is deploying Siebel CRM applications and
integrating them with its own document management technology to create
what it calls the Pitney Bowes Customer Communication Management (CCM)
solution. Siebel Field Service provides Pitney Bowes' field service
engineers with a comprehensive, closed-loop solution for managing
break/fix and other service events in the field. The application has
enabled Pitney Bowes to improve first-time fix rates by 10 percent and
reduce emergency and rush orders by 90 percent. In addition, stock
levels have been reduced by at least 15 percent due to better inventory
management. "We selected Siebel Systems because they were the only
company able to offer an integrated service solution across our entire
business," said Mark Davis, Vice President & General Manager GMS
Customer Service, Pitney Bowes. "Service is critical to our success, and
this system allows us to get it right for customers the first time."

Siebel Systems Meets Extensive Criteria for Gartner Field Service
Management Magic Quadrant

Gartner's Magic Quadrant positions vendors in a particular market
segment based on their completeness of vision and their ability to
execute on that vision.

-- Completeness of vision includes criteria such as market focus and
business, financial, product, and technology/architecture strategy.(2)

-- Ability to execute evaluates criteria such as viability (including
financial and strength of management team); product functionality; the
vendor's ability to provide implementation and support services;
technology and architecture expertise such as the ability to flexibly
integrate and configure its applications to business processes outside
its own applications set and across multiple channels and business
functions; pricing and implementation costs; and customer references.(2)

About Siebel Field Service

Siebel Field Service provides the only comprehensive business solution
that enables service businesses and mobile field service professionals
to deliver world-class customer support, increase top-line revenue,
drive improved productivity, and enhance customer loyalty. Siebel Field
Service supports closed-loop problem resolution with wireless messaging,
call handling, schedule optimization, shipping, receiving, depot repair,
parts logistics, and inventory management and invoicing functionality.
It is fully integrated with all Siebel business applications and can be
seamlessly integrated with existing third-party applications and legacy
systems to provide service organizations with a comprehensive,
multichannel business solution that allows them to better satisfy their
customers. For more information on Siebel Field Service visit

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications
software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more than
4,000 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best practices, CRM
applications, market-leading analytics products, and business processes,
empowering them to consistently deliver superior customer experiences
and establish more profitable customer relationships. Siebel Systems'
sales and service facilities are located in more than 30 countries. For
more information about Siebel Systems, Inc., please visit

-- The Magic Quadrant is copyrighted February 22, 2005, by Gartner, Inc.
and is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic Quadrant,
and does not advise technology users to select only those vendors placed
in the "Leaders" quadrant. The Magic Quadrant is intended solely as a
research tool, and is not meant to be a specific guide to action.
Gartner disclaims all warranties, express or implied, with respect to
this research, including warranties of merchantability or fitness for a
particular purpose.

(1) Magic Quadrant for Field Service Management 2005

(2) Criteria for the Field Service Management Magic Quadrant

For more information on Siebel Systems solutions and services, please
visit our Web site: CRM --; OnDemand Solutions
--; Industry CRM --; Call Center and Service --; Sales Force Automation --; Marketing Automation --; Business Intelligence --; Integration Solutions --; CRM Services --

Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products and
services, relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional
competition and the need to continue to expand product distribution and
services offerings. Further information on potential factors that could
affect the financial results of Siebel Systems are included in Siebel
Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
its other filings with the Securities and Exchange Commission, which are
available at Siebel Systems assumes no obligation to update
the information in this press release.


Contact Information

    Siebel Systems, Inc.
    Cecilia Denny, 650-477-5861