SOURCE: Enghouse Interactive

Enghouse Interactive

Enghouse Interactive

November 03, 2016 08:45 ET

Sify Selects Enghouse Interactive's CCSP 7.2 for its Cloud Contact Center Service

CCSP meets key cloud platform business drivers with multi-tenancy, Skype for Business integration and lower TCO

PHOENIX, AZ--(Marketwired - Nov 3, 2016) - Enghouse Interactive today announced that Sify Technologies, a leading Indian information and communications technology (ICT) solutions provider, has selected Contact Center Service Provider 7.2 (CCSP 7.2) as the new platform for the next generation of its contact center as-a-service (CCaaS) offering. CCSP is a multi-tenant cloud contact center solution designed specifically for service providers, carriers and operators.

"Enghouse Interactive's CCSP 7.2 is a perfect match for our diverse customer base who have an increasing appetite for business applications as a service," said Arvind Gautam, Executive Vice President, Sify Technologies. "Demand for cloud contact center is growing, and it is imperative that our portfolio evolves in tandem with continued shifts in the marketplace. In aligning technology with our growth ambitions, CCSP 7.2 stood out as the clear choice for our partnership."

"Since its inception, Sify has earned a reputation as one of the foremost pioneers in its market," said Jacki Tessmer, Vice President of Service Provider and Cloud Strategy, Enghouse Interactive. "Competition for business clientele in search of an innovative partner who can meet contact center, network and services needs have escalated to unprecedented levels. We are honored to have been selected as the trusted partner to help Sify deliver cutting edge cloud contact center solutions, as well as expand both its leadership position and footprint."

Enghouse Interactive's highly regarded platform brings an unmatched level of customer interaction and contact center functionality, scalability, convenience and lower total cost of ownership (TCO), with a strong emphasis on streamlining the user experience. Built on multi-tenant architecture, CCSP 7.2 is a true cloud CCaaS offering that replaces budget prohibitive capital expenditures with an operating expense-based pricing model best suited for scalability and flexibility.

CCSP 7.2, the latest iteration of the widely deployed platform, features several noteworthy advancements. Enghouse Interactive's TouchPoint provides an updated and intuitive interface developed for today's multi-tasking agents. Creating new application gadgets for specific integrations is straightforward, enabling service providers to deliver tailored offerings for each customer while still maintaining the low TCO of running a multi-tenant platform.

CCSP 7.2 also features a Skype for Business connector, which provides status synchronization and the ability for the agent to see Skype for Business contact presence directly in TouchPoint. This functionality empowers agents to engage Skype for Business enterprise users on calls, facilitating greater collaboration between the customer, the agent and back office resources.

About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company's international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/.

About Sify
Sify is among the largest integrated ICT Solutions & Services companies in India, offering end-to-end solutions with a comprehensive product range delivered over a common telecom data network infrastructure, reaching more than 1300 Indian cities & towns in India. This telecom network today connects 43 Data Centers across India including Sify's 6 Tier III Data Centers across the cities of Chennai, Mumbai, Delhi and Bengaluru.

A significant part of the company's revenue is derived from Enterprise Services, comprising of Telecom services, Data Centre services, Cloud and Managed services, Applications Integration services and Technology Integration services. Sify also provides services that cater to the burgeoning demands of the SMB community, much of it on its Cloud services platform.

Sify has a unified license to operate NLD (National Long Distance), ILD (International Long Distance) services and ISP services and offers VoIP backhaul for international carriers. With the Sify Cable landing station and partnerships with submarine cable companies globally, Sify is present in almost all the spheres of the ICT eco system.

Sify has an expanding base of Managed Services customers, both in India and overseas, and is India's first enterprise managed services provider to launch a Security Operations Center (SOC) to deliver managed security services. The software team develops applications and offers services to improve business efficiencies of its current and prospective client bases. Sify also offers services in the specialized domains of eLearning, both in India and globally. For more information about Sify, visit www.sifycorp.com

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