SOURCE: SilkRoad

June 08, 2015 11:00 ET

SilkRoad Launches Social Customer Success Communities

Offers Customers New Ways to Connect and Contribute

CHICAGO, IL--(Marketwired - June 08, 2015) - SilkRoad, a leading global provider of cloud-based talent management solutions, announced the launch of SilkRoad Communities, a new way for customers to connect with SilkRoad product experts as well as fellow users. In an effort to provide the best customer experience possible, SilkRoad has consolidated groups, such as those found on LinkedIn and other sites, so that customers have easy access to these vibrant discussions without having to log into separate sites. The new communities provide a centralized and social location for customers to stay informed, gain product knowledge, get involved, find support, and share their experiences.

"SilkRoad's customers are our focus and providing them a forum to share knowledge and provide feedback is at the core of SilkRoad's We Care philosophy," said John Shackleton, President and CEO of SilkRoad. "SilkRoad Communities will facilitate customers' continued innovation in talent management strategies by offering a venue to share ideas and participate in lively discussions."

About SilkRoad Communities

  • Forums: Product experts and fellow customers will have the opportunity to share knowledge, ask questions, and gain support.
  • Ideas: SilkRoad customers are constantly developing new ways to leverage their products, sharing these ideas are central to innovation and Communities will provide a great avenue for that.
  • Blog, Book Club, and Thought Leadership: Discussion on the industries newest trends is key to staying competitive and attracting, developing and retaining top talent. These communities will offer a place to discuss new ideas and topics in talent management.
  • Support: Find support and fixes from trained SilkRoad product experts.
  • Learn: Stay up-to-date on SilkRoad's latest training offerings and participate in courses to ensure that your organization is leveraging SilkRoad to connect their people to business success.
  • Get Involved: Participate in SilkRoad's customer advocacy program, SilkRoad Champions, and earn points towards a free pass to Connections, SilkRoad's annual users conference.

About SilkRoad

SilkRoad is a leading global provider of cloud-based, end-to-end talent management solutions that enable customers to find, attract, develop, and retain the best talent. The award-winning SilkRoad Life Suite includes Talent Acquisition, Talent Development, and HRMS solutions that are delivered through a tablet-friendly Talent Portal. The suite is easy to deploy and use -- a single platform to rapidly boost employee engagement and business performance. Visit, follow on Twitter @SilkRoadTweets or call 866-329-3363 (U.S. toll free) or +1-312-574-3700.

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