SOURCE: SilkRoad


February 27, 2013 09:00 ET

SilkRoad Receives Two 2013 Stevie® Awards for Sales & Customer Service(SM)

Customer Service Teams Recognized for Exemplary Customer Support

CHICAGO, IL--(Marketwire - Feb 27, 2013) - SilkRoad, a leading global provider of cloud-based social talent management software, is a two-time winner at the seventh annual Stevie® Awards for Sales & Customer Service Awards. SilkRoad takes home bronze in the Back Office Customer Service Team of the Year category, as well as the Customer Service Department of the Year - Computer category. 

SilkRoad's integrated Life Suite® talent management software powers the entire employee life cycle, easing the recruitment challenges, smoothing the onboarding process and boosting employee retention. And with the creation of the Dedicated Support Team, SilkRoad turned the customer service model on its head -- offering customer support that is tailored to the needs of each customer. 

"As a company focused on providing solutions for managing people, SilkRoad knows firsthand the importance of building a team with the proper skills, tools and qualities needed to ensure a great customer service program," said Flip Filipowski, Executive Chairman and Co-Chief Executive Officer at SilkRoad. "Our continued growth this past year has demanded an even stronger commitment to our internal customer support efforts. This recognition by the Stevie Awards reaffirms our focus of delivering the highest level of support to our customers." 

The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM).

"From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet," said Michael Gallagher, president and founder of the Stevie Awards. "Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year's Stevie Award winners are truly deserving."

Details about the Stevie Awards for Sales & Customer Service and a full list of winners in are available at

About SilkRoad
SilkRoad is a leading global provider of cloud-based social talent management software. Their passion for creating the finest employee experience drives everything they do. The award-winning SilkRoad Life Suite® is an integrated set of employer-branded TM/HCM solutions that power businesses with the latest Web 2.0 and social media innovations: OpenHire® for recruiting, RedCarpet® for onboarding and life events, WingSpan® for performance management, GreenLight® for learning management, Point™ and Eprise® for Social Collaboration and Content, and HeartBeat® for trusted HRMS. The Life Suite is ideally suited for businesses of every size because of its unique and open "start anywhere" architecture -- implement the complete suite or begin with one solution and add functionality as you need it. Either way, it's the fastest path to develop more productive and empowered employees who can rapidly boost business performance. Visit, follow them on Twitter @SilkRoadTweets or call 866-329-3363 (U.S. toll free) or +1-336-201-5100.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network,, and ValueSelling Associates.

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