SOURCE: SingleHop

SingleHop

January 27, 2015 09:03 ET

SingleHop Recognized for Unmatched Customer Service Program, Named Finalist in 2015 Stevie® Awards for Sales & Customer Service

Company to Be Selected as Gold, Silver or Bronze Award Winner for Innovation in Customer Service at February Awards Ceremony

CHICAGO, IL--(Marketwired - Jan 27, 2015) - SingleHop, a leading provider of on-demand hosted private clouds and managed hosting, today was named a finalist in the ninth annual Stevie® Awards for Sales & Customer Service. In the category of "Innovation in Customer Service - Computer Industries," SingleHop is recognized for its unmatched customer service program for the cloud, which provides customers of its cloud solutions with operational transparency, industry-best service level agreements, the industry's only service report card and certified onsite support technicians. Beyond the four pillars of SingleHop's support paradigm, SingleHop customers have unprecedented transparency and control of their infrastructure through SingleHop's LEAP client portal.

"Our idea of innovation doesn't start with the technology built into our cloud and managed hosting services. Service begins even before the contract is signed and all of our customers benefit from our comprehensive service level agreements," said Andy Pace, chief operating officer of SingleHop. "We also look to differentiate ourselves by providing customers and partners with support tools that no one else in the cloud market offers, and we are proud that the Stevie® Awards are recognizing this effort by including SingleHop among its Customer Service award finalists this year."

As cloud adoption continues to drive rapid growth, SingleHop's customer service and support team will remain committed to providing the most comprehensive and innovative support tools currently offered in the cloud market.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements.

"The Stevie Awards for Sales & Customer Service continues to be the fastest-growing of our international awards programs," said Michael Gallagher, president and founder of the Stevie Awards. "The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year's Finalists and wish them well in the next phase of judging."

More than 100 members of several specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 26 - February 4.

The final results will be announced during a gala banquet on Friday, February 27 at the Bellagio Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About SingleHop
SingleHop, a leading global provider of on-demand hosted private clouds and managed hosting, brings together a unique combination of enterprise-class technologies from industry-leading vendors, and a proprietary automation engine, to deliver a customized cloud infrastructure experience for enterprises of all sizes. Their powerful portal and award-winning automation platform make it simple to design and support the optimal cloud environment. Their service includes full-life cycle, white glove support, instantly scalable solutions, and comprehensive integrated security. SingleHop serves more than 5,500 customers in more than 124 countries with data centers across the United States and Europe.

Follow SingleHop on Twitter at @singlehop. Read our blog at http://www.singlehop.com/blog.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

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