RICHMOND, VA and FT. MYERS, FL--(Marketwired - May 5, 2015) - SingleStone, a Richmond, Va.-based consulting firm that specializes in customer experience (CX) solutions, and DocCompSolutions, a leading customer communications management (CCM) technology and process consultancy, today announced that SingleStone has acquired DocCompSolutions in an undisclosed transaction.
SingleStone's acquisition of DocCompSolutions advances its mission to provide advanced communications intelligence and communications management, further enhancing its customer experience consulting capabilities for Fortune 1000 clients.
CCM software and methodology supports the organization and production of individualized customer messages, marketing collateral and transaction documents to improve customer interactions across all media types. According to Gartner, by 2017, 70% of customer communications will be digital, contextualized and consumed on demand via multiple channels. The CCM software category is forecast to grow at a five-year CAGR of approximately 11% through 2018.
"After more than a year and a half partnering with DocComSolutions on successful client projects, we knew there was both a strategic and cultural fit between the firms," said David Dart, associate principal at SingleStone.
"It made sense to align with a professional services firm to add value and increase our control over delivery," said Matt Waldau, founder and principal at DocCompSolutions, now director at SingleStone.
SingleStone's new CCM solutions group will continue to consult independent of a single technology platform partner, focusing on document ingestion and conversion processes that are often the weakest links in CCM integrations. Recent deployments for U.S. insurance and banking clients have included software from HP and Thunderhead. DocCompSolutions principals Matt Waldau and Cass Mieczakowski will maintain their office locations in Florida and greater New York City respectively.
About DocCompSolutions
Since 2006, DocCompSolutions has been working with leading Fortune 500 companies to optimize their customer communications execution. They have provided independent consultation services in numerous aspects of customer communications, ranging from insourcing versus outsourcing initiatives to the ground-up development of new delivery platforms.
About SingleStone
Founded in 1997, SingleStone is a Richmond, Va.-based consulting firm that specializes in Customer Experience (CX) solutions spanning strategy, culture, process, and technology. SingleStone provides a full complement of expertise to design and implement delightful customer experiences through the full customer lifecycle and across all channels. SingleStone's solutions drive improved customer attraction and retention, and ultimately top and bottom-line business growth for its clients. For more information, visit www.singlestoneconsulting.com.
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