February 02, 2011 11:06 ET

Singularity Named as a Leader by Independent Research Firm

LONDON, UNITED KINGDOM--(Marketwire - Feb. 2, 2011) -

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Singularity was among the select companies that Forrester invited to participate in its Q1 2011 Forrester Wave report, Dynamic Case Management. In this January 31 2011 evaluation Singularity has been named as a Leader in The Forrester Wave™: Dynamic Case Management, Q1 2011.

Singularity creates agile organizations through the implementation of its market-leading Business Process Management (BPM) and Case Management software.

In this evaluation, Singularity was complimented by Forrester Research, Inc. for demonstrating long-term commitment, vision and strong functionality in several critical Dynamic Case Management (DCM) areas. For this report, Forrester used a comprehensive set of case-management-specific evaluation criteria to compare the DCM solutions vendors and Singularity was ranked highly for its Current Offering and Strategy receiving top scores for product cost, automation and event management and product strategy.

To assess the state of the DCM market Forrester evaluated the strengths and weaknesses of top DCM vendors. After primary research Forrester included 10 vendors in the final assessment. Singularity has met the four main criteria for inclusion in this Forrester Wave:

  1. Singularity is often discussed in client inquiries, appearing on client vendor selection shortlists.
  2. Singularity's solutions are widely applicable to use cases across three main case management categories, investigative, incident management, and service requests, which demonstrates a horizontal case management platform.
  3. Singularity demonstrates an innovative approach to dynamic case management.
  4. Singularity's solutions include significant proprietary capabilities in key areas of technology for dynamic case management – BPM, ECM, social technologies, and analytics, for example.

Vendors are placed in four "waves": leaders, strong performers, contenders and risky bets. Singularity is positioned in the Leader wave of Forrester's evaluation and Forrester comment on Singularity's distinctive capabilities:

"Singularity is an early innovator in dynamic case management. Singularity links business goals and processes, providing strong collaboration and mobility support for workers to personalize their desktops. It offers a strong event model with clear product support for complex timelines and skills/sampling enhances the offering. Particularly relevant for Microsoft shops, the Singularity product leverages Microsoft Office, SharePoint, Dynamics/CRM and OCS/Lync1."

"We are proud to be recognized by Forrester as an innovative Leader in the case management market. To be positioned as a Leader in the Forrester Wave for Dynamic Case Management is testament to the quality of our Case Management product and the benefits our customers have gained through its implementation," said Dermot McCauley, VP of Sales & Marketing at Singularity.

"The quality and thoroughness of Forrester's research is widely respected and we are therefore especially pleased by their recognition of our leadership presence in the BPM and Case Management space globally," Dermot adds.

For more information on Singularity's Business Process Agility and Case Management products and services, visit

Click here to read the full report

Singularity inspires innovation and empowers their customers to think differently and transform their business. Singularity's TotalAgility product is the core software platform that makes this possible. Formerly known as the Singularity Process Platform™, the TotalAgility product improves the business process agility of organizations in multiple industry sectors and is deployed in over 30 countries worldwide today.

1Forrester Research, Inc., "The Forrester Wave™: Dynamic Case Management, Q1 2011," Jan. 31, 2011

About Singularity:

Singularity creates agile organizations that are continually more efficient, productive and responsive. We enable companies to sense opportunities, prioritize their responses, and act to make positive change. This is achieved through the implementation of our industry-leading Business Process Management (BPM) products.

Singularity's mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.

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