June 30, 2008 11:30 ET

Sitel Launches Home-Based Agent Program at Albuquerque Facility

Albuquerque Associates Will Provide Customer Support on Behalf of Leading Satellite Teleservices Provider

ALBUQUERQUE, NM--(Marketwire - June 30, 2008) - Sitel, a leading global business process outsourcing (BPO) provider, today announced the launch of its HomeShore service in the region surrounding Albuquerque. Sitel HomeShore is a proprietary home-based agent offering designed to give clients greater flexibility in managing their outsourced customer care needs. Sitel's Albuquerque facility will serve as a strategic U.S. location for the company's HomeShore program in the United States, with 200 associates providing customer service support for a leading satellite teleservices provider by the end of 2008.

Sitel's HomeShore program is creating new jobs in the Albuquerque community; 80 percent of the initial 100 agents staffing the launch will be newly hired associates. Once the Albuquerque program is up to speed, Sitel plans to offer its home-based agent program to current and future clients at sites across the country seeking new ways to optimize their customer care.

"The Albuquerque facility, due to its diverse bi-lingual labor pool in small surrounding communities, is an excellent strategic location for the HomeShore program," said Diana Grandinetti, site director at Sitel. "Albuquerque will serve as the hub for the program with associates from the surrounding communities providing the exceptional customer care for which Sitel is known from the comfort of their own homes. We are excited to expand our workforce in this new way."

Individuals interested in exploring employment opportunities with Sitel's home-based agent program may visit and select Albuquerque HomeShore from the drop down menu.

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 66,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 140+ facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

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