SOURCE: Sitel

March 10, 2008 08:30 ET

Sitel's Director of Fraud Prevention and Investigations to Discuss Outsourcing Security Trends at Upcoming Conferences

Joel Bartow Will Address How to Prevent Fraud in the Age of Offshore Outsourcing

NASHVILLE, TN--(Marketwire - March 10, 2008) - Sitel, a leading global business process outsourcing (BPO) provider, today announced that Joel Bartow, CFE, CPP, the Company's Director of Fraud Prevention and Investigations, has been invited to speak at two upcoming industry conferences. The sessions, sponsored by the Institute of Internal Auditors and ASIS International, respectively, will focus on security concerns in the outsourcing environment and the newest fraud prevention technologies that BPO providers are adopting to counteract the threat of identity theft.

A former FBI special agent and licensed private investigator, Bartow works closely with Sitel's management team to ensure that its clients' sensitive information remains protected. Bartow has authored a book on fraud prevention and, in September 2007, was named a member of the exclusive Economic Crime Council of ASIS International.

Bartow's session at the Institute of Internal Auditors conference, "Fraud Prevention in the Age of Offshore Outsourcing," will take place on Friday, May 16 from 2:30 p.m. to 3:45 p.m. EDT at the Hyatt Regency Coconut Resort and Spa in Bonita Springs, Florida. In his address, Bartow will provide attendees tips and best practices for ensuring the integrity of customers' information in outsourced customer care centers.

Bartow's presentation at the ASIS International conference, "Information Security in the Age of Offshore Outsourcing," will be held on May 20 from 11:00 a.m. to 12:00 p.m. PDT at the Westin Casuarina Casino & Spa in Las Vegas, Nevada.

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

Contact Information

  • Media Contacts:
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    Sitel
    +1 877.95.Sitel
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    Dawn Sullivan/Kevin Carter
    Schwartz Communications
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