SOURCE: CheapestVoIPCalls.net

October 27, 2014 19:10 ET

Six of the Best Call Center Software Providers for 2014, Ranked by CheapestVoipCalls.net

SAN FRANCISCO, CA--(Marketwired - Oct 27, 2014) - More start-ups are in search of the best call center software providers as they prepare to sell their products or services. There are several call center software providers that have proven their worth in the industry. The experts at CheapestVoipCalls.net recently ranked six of the best on the market. For their list the experts looked at price, features, customer reviews and more. Here are the top six VoIP call center software providers in our opinion:

1. CorvisaCloud

CorvisaCloud offers their clients some of the most comprehensive VoIP call center software available. They have voicemail, email, call recording, and call transfer options available. The software can prevent any security breaches from occurring. In addition to the personal queue, they also offer detailed call logs for users. Additional software such as salesforce integration and contact center software.

Cost: The tools are affordable and allow employees to remain mobile while maintaining complete control. Quotes are required to get a price on the call center tools.

Rating: Most customers who used this product ranked it a four out of five stars or a five out of five stars in terms of price, customer service, reliability, and features.

2. Avoxi

Avoxi features call center software through the AVOXI Cloud PBX. It can maintain all the business communication channels, and users can view the dashboards with all the recent call activity. Call recordings can be pulled up and searched through contact data. Conference calls can be initiated and incoming calls can be directed easily.

Cost: The cost for this system can be as low as $5.99 per month depending on the number of users. Everyone should call for a quote.

Rating: Most people would rank this software at least four out of five stars.

3. 8x8, Inc.

8x8, Inc. is capable of delivering reliable VoIP solutions with affordable pricing. They offer mobile solutions, faxing plans, and SIP trunking along with call center software solutions. The company is established and has been serving customers out of San Jose since 1987.

Cost: Plans are offered for as low as $24.99 per month, but it's best to call for a quote.

Rating: The average rating for 8x8, Inc. is 4.3 out of 5. The company scored at least a four in quality, reliability, support, installation, price, and features.

4. SafeSoft Solutions

SafeSoft Solutions will provide all of the functionality that a call center needs. The installation of the call center software can be accomplished on the same day and can be completely customized to meet your needs. The software is known to improve sales closure rates because of its ability to track marketing campaign success. Users can expect features such as Automatic Call Distributor (ACD), Computer Telephony Integration (CTI and Supervisor Monitoring or Call Barge-In.

Cost: The cost is affordable, but a quote is required to get a specific price.

Rating: Most people rate this software at least a four out of five in nearly every category.

5. 4PSA

4PSA is known for stability, complexity, and reliability. There are multiple versions of the software available for both small and large organizations. The VoIP technology is flexible and will allow multiple extensions.

Cost: Clients are advised to call for a quote.

Rating: Most users give the product, at least, a four out of five stars for each category. The user interface scored the highest, while cost and ease of use earned the lowest scores.

6. 3C Logic

This company offers a variety of call center solutions for both inbound and outbound calling. Some of the most important features they offer is conference calling, call scripting, chat, barge-in, and ACD. Call recording is also featured. They were voted as the VoIP company that was most likely to survive in 2010.

Cost: Interested clients should call for a quote.

Rating: Most users ranked this software a four out of five. It's capable in all categories.

CheapVoIPCalls.net identifies the some of the best call center service providers in the industry. While there are many software providers available, only a few have managed to reach the levels of performance that these six have. These affordable and effective solutions will serve most companies well.

Businesses interested in learning more about call center software providers should visit: http://cheapestvoipcalls.net/voip-for-small-business/call-center-software/.

CheapestVoipCalls.net is an authority VoIP Provider site that offers comparison tools to help businesses and residences find the best VoIP Provider for them.

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