SOURCE: SKY-click

August 21, 2006 16:45 ET

SKY-click's Web-Based Call Centre Solution Now Released!

GENEVA -- (MARKET WIRE) -- August 21, 2006 -- Switzerland-based SKY-click has already seduced more than 800 companies worldwide with its light-weight and powerful web-based call centre. This was achieved by word of mouth since its Beta release at the end of June.

SKY-click is a 100% web-based and easy to use call centre solution based on Skype. Implementation and use are uncomplicated and extremely quick. SKY-click enables FREE PC to PC and cheap PC-to-Phone communication between a company and its customers in a seamless way.

When a customer surfs a company's website he has the possibility to press a "Click to Call" button that initiates a call or video call with the company's call centre or the relevant expert. This brings the human element back to the Internet and ecommerce to drastically increase sales conversion and enhance customer satisfaction & service.

One of the most powerful elements of SKY-click is its simplicity and ease of use. The service can be set-up online for instant and free testing and does not require any additional hard- or software investments. It all runs on a company's existing computers infrastructure with free Skype installed. You can even use your own employees as agents to promote your services and benefit from this in-house expertise. All you have to do is to download the SKY-click Agent Console to your agents' computer. The administration is all managed through a web-based interface. SKY-click is the first virtual call centre solution.

The service comes with powerful features that you expect from a professional call centre solution: agent management (time, languages, products/services...), call queuing, dispatching & forwarding, missed Call solution, reporting, feedback and many more.

Thanks to its Salesforce integration, agents can see customer history, edit or create a new account. Contrary to traditional call centres, SKY-click allows call centre agents to see what their clients are looking for on the company's website and they can even display the page the customer clicked on to call.

With SKY-click, calls are FREE for customers calling in. For companies, the service is cheaper than any other available solution on the market with a transparent and simple pricing: $10/ month/agent. Go to www.SKY-click.com and try the solution for free now!

Note: SKY-click is a product developed by ADS-click. ADS-click is known for its Search & Contextual advertising white label platform used by Wanadoo ISP in Europe & ValueCommerce in Japan.

Contact Information