SOURCE: Smart Utility Systems

Smart Utility Systems

October 28, 2015 17:07 ET

Smart Customer Mobile (SCM®) Empowers Income-Qualified Customers With Innovative New App

SCM's Bill Savings Navigator Offers Simple Process to Participate in Utility Rebate and Efficiency Programs

IRVINE, CA--(Marketwired - Oct 28, 2015) - Smart Customer Mobile (SCM®), the award-winning, single integrated platform enabling utility companies to establish superior customer engagement, today announced the launch of SCM® Bill Savings Navigator. The new technology enables utilities to connect directly with income-qualifying customers and share information on cost-saving government-mandated efficiency and rebate programs.

Developed by Smart Utility Systems (SUS) -- a leading provider of cloud-based solutions focused on utility customer engagement and operational efficiency -- the easy-to-use app is the only utility customer engagement solution addressing the needs of both the consumer and utility, while providing a superior 360-degree customer experience.

According to the Bureau of Labor Statistics, there are some 40 million low to mid income households in the U.S. that are spending approximately $70 billion every year on utilities alone. That reflects an expenditure of up to 14 percent of their total income, a percentage far greater than the average household, which spends just six percent, and high-income households, which only spend approximately three percent of their income on energy each year. In addition, lower income households often face financial challenges and reside in less energy-efficient homes or apartments, which add to the burden of increasing utility bills.

"We at SUS understand the only way we can all come together globally to address conservation and efficient energy usage is to empower citizens to change usage behaviors by providing real-time, single-click information with actionable solutions," says Deepak Garg, SUS chairman and CEO responsible for the innovation, vision, strategy, and leadership of SUS and its innovative SCM platform. "Our philanthropic goal is to make this information accessible to all, which is why we've built the SCM app not only to be ADA-compliant and cost-effective, but also with versions like Bill Savings Navigator for income-qualified citizens."

Guiding customers through a set of four criteria to determine which programs meet their specific needs and qualifications, SCM Bill Savings Navigator provides instant access to a complete list of all available state and federal efficiency programs, which customers can opt to participate in with a simple process that allows sign up through email, digital form, phone call or scheduled appointment.

"It's a win-win situation," adds Garg. "Forward-thinking utilities have an opportunity to expand their market reach while at the same time helping improve millions of Americans' lives."

Kurt Sweetser, SUS vice president of alliance partnerships and customer relations, will lead a focus group to assess the SCM Bill Navigator at LIEIF (Low Income Energy Issues Forum) in Dallas, Texas, October 28, 2015, from 2-2:30 p.m. For more information or to schedule an interview, please contact Jennifer Espelien, jennifer.espelien@smartusys.com or (909) 287-3710.

For more information, visit: www.smartusys.com.

About Smart Customer Mobile: Smart Customer Mobile (SCM®) from Smart Utility Systems (SUS) -- a leading provider of cloud-based solutions focused on customer engagement and operational efficiency through mobile and analytics technologies -- is an award-winning, single integrated platform that enables utility companies to establish real-time, two-way communication with customers. Providing easy web-based access anytime, anywhere from devices including tablets, smart phones and desktop computers, SCM increases customer satisfaction and utility profitability, offering convenience and control with cutting-edge analytics and user-friendly modules to simplify processes and drive efficiency. A certified integrator with dozens of utility Customer Information Systems (CIS), SCM is the leading customer mobile and portal platform providing true value to utilities and energy companies for their present and future smart grid investments while contributing to a healthier, happier planet. For more information, visit www.smartusys.com.

About Smart Utility Systems: Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) solutions for customer engagement, workforce mobility, and big data intelligence and analytics to the energy, water and gas utility sectors. Rapid deployment solutions integrate seamlessly to reduce costs and complexity, enabling clients to reduce operational and IT costs. SUS is headquartered in Irvine, California. For more information, please visit www.smartusys.com or call (909) 217-3344 or connect on LinkedIn or Twitter.

Contact Information