SOURCE: Smart Utility Systems

Smart Utility Systems

April 13, 2016 13:39 ET

Smart Utility Systems Brings Together Key Utility Industry Players to Share Game-Changing Customer Engagement Best Practices at CS Week

#1 Energy and Water Cloud-Based Platform Provider Leads Best Practices-Focused Utility Customer Engagement Sessions With Key Partners Including SAP, Hansen Technologies and Black & Veatch

IRVINE, CA and PHOENIX, AZ--(Marketwired - Apr 13, 2016) - Smart Utility Systems (SUS) -- the leading provider of cloud-based Software-as-a-Service (SaaS) platforms for the energy and utility sector in the areas of customer engagement, mobile workforce and data analytics -- is bringing together key partners including SAP, Hansen Technologies, Black & Veatch and others for a CS Week Synergy Group session on Monday, April 25th, 2016 from 9:00 a.m. to 3:30 p.m., at the Phoenix Convention Center (Room 125 B) in Phoenix, Ariz. The session will be focused on customer engagement and will provide a platform to discuss and share best practices and real-life experiences from utilities during the upcoming CS Week event.

"We at SUS are excited to share best practices with attending utilities and partners from across the nation," says Deepak Garg, chairman/CEO of SUS. "We understand that customer engagement is important to utilities, and we want to provide ideas that not only save time and money for both the provider and the consumer, but also inspire innovation today and in the future."

CS Week, held from April 25-29, 2016, is an educational and customer service conference that brings together professionals from electric, water and gas utilities. CS Week presents a platform for energy- and utility-focused technology vendors and service providers to share winning strategies and tools for influencing the customer service lifecycle. CS Week Synergy Groups provide a unique networking opportunity for industry experts to discuss and share ideas that can transform the utility sector. Get the full conference agenda at

SUS Synergy Group: Surpass Customer Engagement Goals
SUS will engage with CS Week Synergy Group attendees during a session titled, "Surpass Customer Engagement Goals by Optimizing the Value of Data Analytics and Improve Customer Service, Increase Reliability and Reduce Operational Costs." During the day-long seminar, experts from SUS will share their insights and global experiences centered on the following topics:

Accelerate Your Paperless Billing Adoption with Key Strategies from SUS
Experts and partners will share insights about latest technologies for more efficient and cost-effective billing and payment services and what strategies can help utilities drive the highest levels of customer adoption.

Mobile Customer Self-Service Success Story: Glendale Water & Power
Hear Glendale Water & Power's best practices for driving user adoption, app retention and achieving superior customer engagement, and how all this is maximizing return on investment for the utility and also empowering customers to save energy and conserve water.

Top 5 Innovations in a Utility's Digital Customer Service Strategy in 2016
Hear from leaders and game-changers on their global experiences and insights on technological advancements that can help utilities engage with their customers proactively and redefine customer experiences through an in-built digital approach.

How Real-Time, Two-Way Mobile Customer Engagement Cloud Platforms Enhance Customer Experience and Address Issues on Energy Efficiency and Water Conservation
In addition to improved efficiency, cost savings and rapid deployment, moving to the cloud allows utilities to concentrate on new ideas and ways to improve their customer outreach and serve their customers better.

Improve Energy Efficiency, Water Conservation & Low-Income Program Participation Easily with a Smarter Customer Segmentation Approach
Experience the future of customer segmentation and learn best practices to efficiently increase program participation with predictive data analytics and customer engagement platforms that help utilities reach state and federal energy and water saving mandates.

During the session, SUS will also award select utilities and partners for their excellence in delivering customer engagement and for inspiring best-in-class innovation.

Reserve your spot for a complete demonstration of SUS solutions during the conference, April 25-29, 2016, at booth #801.

For more information about SUS, visit Click here to see the full agenda, and visit to register for SUS's CS Week Synergy Group session.

Members of the media interested in scheduling an interview with an SUS representative, please contact Leslie Licano at 949-733-8679 ext. 101 or

About Smart Utility Systems: Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) platforms for customer engagement, workforce mobility and big data intelligence and analytics to the energy, water and gas utility sectors. It offers rapid deployment solutions that integrate seamlessly with existing systems, and reduce costs and complexity, enabling clients to reduce operational and IT costs. SUS is headquartered in Irvine, California. For more information, please visit or call (909) 217-3344. Connect with SUS on LinkedIn or Twitter.

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