SOURCE: Mariner

Mariner

September 14, 2010 11:00 ET

Smithville Digital Standardizes on Mariner xVu Solution for TV Service Excellence

SmithvilleTV Embraces Proactive Customer Care

LAS VEGAS, NV--(Marketwire - September 14, 2010) -  Fiber to the Home (FTTH) Conference: Smithville Digital is pleased to announce the adoption of Mariner's xVu™ solution for management of the customer experience for SmithvilleTV (STV). Smithville Communications Co. Inc., is a family owned, cutting edge technology company serving southern Indiana. Smithville Digital, launched in 2003, provides network technology and services to businesses.

Earlier this year Smithville was looking for means to quickly isolate service issues with their SmithvilleTV service; their search lead them to Mariner. Within weeks Mariner's xVu service assurance solution was pinpointing sporadic network issues quickly and accurately. "We love this tool," states Dave Brodin, Network Operations Manager for Smithville Digital. "We are making smarter decisions as a result of the insight we get from xVu; it has taken the guess work out of the management of our IPTV service issues," he added.

Key Facts

  • Smithville has committed $90 million to enhance its network and infrastructure for future services.
  • SmithvilleTV is a Fiber to the Premises-based solution, delivering high quality innovative services including a range of service bundles.
  • The commercial division of Smithville, Smithville Digital, is an affiliate of Smithville Communications that services businesses statewide with fiber based technology.
  • Mariner's award winning xVu service assurance solution provides complete end-to-end IPTV network monitoring, including throughout the contentious "last mile" into the home, where upwards of 70 percent of network disturbances originate.

Mariner executives will be on hand throughout the FTTH Conference in Meeting Room 14. If you would like to arrange a demo or a briefing, please contact Andrew.McAdam@marinerpartners.com.

Supporting Quotes

"The Smithville installation is very important to Mariner," states Curtis Howe, President and CEO of Mariner. "It really highlights the growing complexity of IPTV networks and the critical need to be able to continue to provide superior TV service and customer care, despite the complexity. Our xVu service allows Smithville to do just that... it helps them focus on their customer."

About Smithville

Smithville Communications is Indiana's largest independent telecommunications broadband provider and continues to be at the forefront of rural telecommunications. The Smithville family of companies offers voice, data, Internet, TV and cellular services to residential customers and a range of leading edge solutions for businesses.

About Mariner

Mariner is a leading provider of innovative IP video solutions and technologies that deliver unique value to the expanding IPTV industry. Mariner's flagship TV care product, xVu™, specializes on Next-Gen IPTV service monitoring. Mariner's architecture and toolset enables Service Providers to better assure the viewing experience, isolate troubles and guide cost effective resolution such as "Smart" truck rolls. Mariner's frostt™ platform delivers interactive TV, social networking and self-service capabilities to the TV in a highly compelling viewing experience.

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