December 11, 2013 13:00 ET

SNS REAAL Goes Live With RiskShield for Online and Mobile Banking Fraud Detection and Prevention

AACHEN, GERMANY and BOSTON, MA--(Marketwired - Dec 11, 2013) - INFORM GmbH, a global company specializing in software that uses intelligent process optimization logic to improve business productivity, announces that RiskShield fraud prevention and detection solution has been selected and successfully implemented by Dutch bank and insurance group SNS REAAL, to provide real-time fraud detection for its 3 banking brand labels; SNS Bank, ASN Bank and RegioBank. As part of SNS REAAL's financial crime risk strategy, RiskShield monitors all financial transactions, online banking sessions, and web anomalies to protect their banking activities and online channel services.

Due to increasing complexity of cyber-crime attacks at Internet Banking services and online merchants, SNS REAAL took a strategic, pro-active IT approach to enhance their fraud prevention technology by using RiskShield to combat the ever changing modus operandi of fraudsters. SNS REAAL needed a solution that monitors customer behavior within its direct channels, such as Internet, mobile banking, iDEAL payments (online merchant payments), ATMs or any customer requests received online or through its shops (address changes, credit limits, new passwords request, etc.). After an extensive evaluation of several fraud detection solutions, RiskShield proved the only solution to deliver on all SNS REAAL's requirements including performance, flexibility and a talented and experienced team.

"RiskShield is setting the standard of fraud detection," says Frits Hogewoning, Information Manager at SNS Bank. "We are extremely impressed with INFORM's technology, their response time; the quality of INFORM's service and the company's culture. We didn't want to experiment with any new technology, but rather choose a proven technology that could deliver on all of our needs."

SNS REAAL is achieving a significant cost savings by eliminating traditional anti-fraud solutions and using RiskShield to monitor all domestic and international transactions for three banking brand labels; SNS Bank, ASN Bank and RegioBank, which manages millions of transactions per month.

"RiskShield's combination of monitoring technologies helps us to differentiate customer behavior from malware and infected browsers, like man-in-the-browser and man-in-the-middle attacks," says Marinus Bier, Architect at SNS Bank. "RiskShield's performance is exceptionally high and the software runs seamlessly within in our IT environment. We can now connect the dots and link customer profiles, financial transactions, login and session activities to detect any suspicious behavior in real-time."

"We are delighted to be developing such a close partnership with SNS REAAL and pleased we are exceeding their expectations," says Dr. Andreas Meyer, Director Risk & Fraud Division at INFORM. "By creating a 360-degree view of their customer's characteristics and online behaviors and by monitoring their dynamic profiles and web anomaly activities, we are pleased that we have been able to provide SNS REAAL powerful and meaningful benefits."


SNS REAAL NV is an innovative service provider in the banking and insurance sector with a prime focus on the Dutch retail market and on small and medium-sized enterprises. Its activities cover: savings, investments, mortgages, insurance and pensions. From its historical background, SNS REAAL NV has always felt close to Dutch society. With a balance sheet total of more than EUR 133 billion (end of 2012), SNS REAAL is one of the major bancassurance companies in the Netherlands. The company has a staff of nearly 6,700 (FTE) and is headquartered in Utrecht, the Netherlands. Since 1 February 2013, the Dutch State has become the sole shareholder of SNS REAAL.


INFORM develops and markets software systems to optimize business processes on the basis of operations research and fuzzy logic. Using these two technologies, INFORM is able to develop software systems that "think" and can make intelligent decisions. The benefits for users are better on-time delivery performance, lower costs and significant competitive advantage.

More than 1000 companies worldwide benefit from advanced optimization software systems by INFORM in industries such as transport logistics, airport resource management, production planning, payment & card fraud management and insurance claim optimization. INFORM employs over 500 staff from more than 30 countries.

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