SOURCE: Activate Direct

Activate Direct

May 19, 2011 08:05 ET

Social Media Chatter Reveals Key Insights Into California Election, Study Shows

"Social Listening" Proves to Be a Powerful Measure of Voter Sentiment and an Accurate Predictor of Results of the State's Gubernatorial Race

SACRAMENTO, CA--(Marketwire - May 19, 2011) - Activate Direct, in partnership with Tulchin Research and PWSMC Social Media consulting, today released their detailed study of social media content related to the 2010 California governor's race between candidates Meg Whitman and Jerry Brown. The study demonstrates how campaigns can use techniques of "social listening" as both a real-time poll and an ongoing focus group, augmenting traditional public opinion research methods and identifying potential crises early.

Study Highlights

The analysis unlocked several key findings:

  • Social and polling data were closely correlated.
    The ratio of positive to negative social sentiment was very much in line with the ratio of favorable to unfavorable ratings shown by traditional polling.

  • Socialchatter was driven by key campaign events.
    By analyzing the daily volume of social media chatter over the campaign timeline, it is clearly evident that peaks in social conversation volume coincided with major campaign events. There were three major peaks the team observed:

    • Brown's announcement that he would run for Governor
    • The primary election
    • The largest peak of all, the Nannygate scandal

  • The impact of Nannygate was significant.
    While Brown also had a negative spike during this time because of a related scandal ("Whoregate"), the overall gap between his positives and negatives is not nearly as far apart as Whitman's during this time, nor did Brown's negatives spike nearly to the same degree as Whitman's did over the same period.

Study Methodology

  • The study compared social media and traditional polling data throughout the gubernatorial election cycle to determine the effectiveness of social listening at measuring voter sentiment and its correlation with election outcomes.

  • Social listening involves the use of advanced monitoring tools to identify and analyze relevant conversations on social media. Working with social media monitoring and analysis tools from Sysomos, the team captured hundreds of thousands of relevant comments.

  • The study analyzed comments from January 1, 2010 through Election Day, November 2, 2010. The volume of relevant social media comments was measured during this period along with the overall sentiment (positive, neutral, negative) of those comments.

  • More than 200,000 posts and comments were analyzed from blogs, forums and news outlets over the course of the study.

  • The study reviewed the overall favorability rating of the candidates in social media and compared these numbers to those of traditional polling to better understand how social listening and polling can be effectively utilized together for political and public affairs initiatives.

The full report is available at: http://ActivateDirect.com/news/SocialMediaListening.pdf

Quotes

  • Bryan Merica, CEO, Activate Direct

    "We are excited about the study as it powerfully demonstrates the need for faster tools to measure public opinion in our 24/7 media world. For this reason, we believe social listening tools will be a crucial resource for campaigns in 2012 and beyond."

  • Ben Tulchin, President, Tulchin Research

    "The social media data correlated very closely to the polling data. It was surprising how much social data was available to analyze and how well social and polling actually tracked."

  • Paul Wittenberg, Principal, PWSMC

    "Opinions are being offered up every day on the Web and our job is to make sense of them so that they can be rationalized and turned into actionable information."

  • Sheldon Levine, Community Manager, Sysomos

    "This study shows that social media is capable of providing an adequate sample of the general public, but also one where results can be seen much faster than traditional polling, and even in real-time."

About Activate Direct - http://www.activatedirect.com/about/?

About Tulchin Research - http://www.tulchinresearch.com/about/who-we-work-for/

About PWSMC - http://www.pwsmc.com/about

About Sysomos - www.sysomos.com/company/

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