SOURCE: Socialware

Socialware

June 02, 2015 09:01 ET

Socialware Opens Platform to Solve Social Media Risk Challenges Across the Enterprise

Suite of APIs Allows Third Parties to Integrate Socialware Risk Management Solutions With Other Platforms, Channels and Tools

AUSTIN, TX--(Marketwired - Jun 2, 2015) - Socialware, the leading provider of social media risk management solutions for the enterprise, now makes it easy for third parties and partners to offer security, compliance and brand protection solutions using key capabilities from the industry-leading Socialware platform. As the number of niche solutions, networks and apps for social media engagement continues to grow, seamlessly integrated risk management and compliance capabilities are now a standard requirement for most organizations in any industry. Through Socialware's APIs, vendors can now integrate proven governance, risk management and compliance (GRC) safeguards into their existing platforms.

Social media has become an important element of daily operations across all parts of the business, from customer care to sales. Enterprises are seeking efficient ways to allow employees to take advantage of the marketing, communication and sales power of social while at the same time managing risk to the firm.

"Social media is a technology platform that was designed for the individual user, not organizations, but firms need a way to manage social as an enterprise application to avoid security, brand and compliance risks," said Ken Naumann, CEO of Socialware.

"There are many scenarios where our social media risk management solutions have been applicable, but until now the broader enterprise market has been underserved," said Naumann. "Customers expect tighter, more compatible integrations and comprehensive, prescriptive answers to social media management issues from the experts, not multiple vendors and point technologies. We're opening our platform to provide compliance and risk management 'on demand.'"

Socialware's APIs are a gateway for third parties and partners to apply moderation, monitoring, pre-review, archiving, compliant content libraries, brand protection and other Socialware social media risk management capabilities to their apps and tools.

"Socialware's open APIs enable our enterprise customers to have the best of both worlds: leading social compliance tools and permanent, centralized information governance. Data can be ingested directly from Socialware's applications into ZL Technologies' Unified Archive® for long-term management with all other enterprise content, enabling unparalleled control," said Kon Leong, CEO of ZL Technologies. "With ZL and Socialware, financial services firms can permanently manage their social media content in the exact same environment as all other enterprise unstructured data such as documents, IM and email. This is the kind of open collaboration that allows us to tackle the unique challenges that social media presents for regulated firms, while still enabling them to reap the immense benefits of social engagement."

To learn more about Socialware's APIs and the entire spectrum of Socialware solutions, visit socialware.com or contact info@socialware.com.

About Socialware
Socialware provides the most comprehensive set of solutions for regulated firms and their employees to generate business, comply with regulations and manage risk on social media. The Socialware platform offers a comprehensive set of modules that provides specific solutions for different groups and needs within a firm, including risk management, sales, marketing, compliance and IT. Socialware's wide range of solutions allow regulated firms and their customers to trust that the business they conduct on social is safe, compliant, relevant and effective. Socialware is a trusted technology partner to more than 150 of the leading firms in the U.S. Learn more about Socialware at www.socialware.com.

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