SOURCE: SolarWinds

SolarWinds

July 28, 2015 07:30 ET

SolarWinds Survey Investigates Control Issues Associated With Shadow IT, Mobile Technologies and Shared Services in Federal IT

HERNDON, VA--(Marketwired - Jul 28, 2015) - SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT performance management software, today released the results of its survey* on the current state of government IT management and monitoring. The survey revealed that as shadow IT and mobile device use continues to expand within federal IT environments, some IT pros lack control and confidence in their ability to manage the accompanying security risks. However, the adoption and benefits of IT shared services are overcoming organizational resistance.

Shadow IT seen as area of least leadership focus despite growing security consequences
While only 12 percent of respondents indicated that shadow IT -- when IT systems and solutions are built and used inside organizations without explicit organizational approval -- is an area of high importance and leadership focus in their agency, nearly six in ten (58%) expect the use of shadow IT to increase in the next two years.

  • Shadow IT ranked second among areas that IT departments have least control over in terms of management and monitoring
  • Only 13 percent of respondents are very confident in their ability to protect against the negative consequences of shadow IT
  • A majority of respondents (71%) indicate that security consequences are the biggest issue with shadow IT, followed by duplication of IT efforts (50%), lack of interoperability (37%) and lack of adequate performance monitoring (36%)
  • Organizations using management and monitoring tools are significantly more confident than those who do not in their ability to protect against the negative consequences of shadow IT

Lacking confidence in data protection persists even with agency control of mobile devices
Thirty-six percent of respondents indicate that only agency-owned mobile devices are allowed to access to their systems, but 80 percent of respondents still believe that mobile devices pose a threat to their agency's security and 35 percent don't provide security training for mobile device users.

  • Only 25 percent of respondents are very confident in their agency's ability to effectively protect their organization's data
  • The majority of respondents utilize data encryption (65%), firewall rule audits (60%), mobile device wiping (55%), mobile application inventory and authorization (52%), and two-factor authentication to secure mobile devices (52%), but at least 35 percent of respondent haven't fully implemented any of these solutions
  • Respondents indicated that securing both the application and the device (43%) was the most challenging aspect of mobile technology security followed by ensuring devices are not infected by malware (37%) and that data is not accessed by unauthorized users (36%)

IT shared services continues to gain traction in federal IT, delivering financial and performance benefits
Despite perceived concerns that IT shared services would compromise security, performance and control, more than half of respondents see them as beneficial to all agency stakeholders, including IT department personnel, end users, agency leadership and citizens/constituents.

  • Respondents rated the key benefits of shared services as saving money by eliminating duplication (60%), achieving economies of scale (54%) and standardized IT services for consistent performance (52%)
  • More than 80 percent believe that either an internal shared services model or an outsourced private partnership is most likely to provide superior customer service versus no shared services
  • The biggest widespread adoption barriers for shared services include cultural resistance to change (56%), perceived decreased flexibility (37%) and lack of executive buy-in (37%)

"Fully securing a federal IT environment will undoubtedly remain a key concern for IT pros, and as control issues creep in with shadow IT and the mass adoption of mobile devices, security is brought to the management forefront," said Joel Dolisy, CIO and CTO, SolarWinds. "Agency leaders must not only provide their IT pros with the right tools to maintain control and security of their infrastructure, but remain flexible in considering operational and organizational changes like IT shared services that can help institute agency-wide security protocols and more."

"SolarWinds' study provides detailed insight into how federal IT pros are adapting, managing and assuring oversight as shadow IT, mobile technology and shared services continue to grow in their environments," said Laurie Morrow, director of research services, Market Connections, Inc. "This research reinforces that fully implementing multiple management, monitoring and security tools provides significantly more control and confidence throughout IT organizations in the wake of this change."

SolarWinds® Solutions for Government

  • SolarWinds software is available on the U.S. General Services Administration (GSA) Schedule, Department of Defense ESI, and other contract vehicles.
  • U.S. Government certifications and approvals include Army CoN, Air Force APL, Navy DADMS; and Technical Requirements include FIPS compatibility, DISA STIGs, National Institute of Standards and Technology (NIST) compliance and Common Criteria EAL 2 Certification, Section 508 VPATs.
  • SolarWinds products, including SolarWinds Network Configuration Manager which now ships with DISA STIG and NIST FISMA reports, have hundreds of built-in automated compliance reports, which meet requirements of all major auditing authorities, including DISA STIG, FISMA, NIST, and more to help users prepare for an inspection.
  • SolarWinds' thwack® online user community provides an unrivalled destination for all IT pros' needs with community-driven content and direct interaction with the SolarWinds' product development team. thwack also provides information on Smart Card and Common Access Card (CAC) product support.

For more product and GSA pricing information and for a fully functional free trial of all above products, visit the SolarWinds Government Solutions page.

Additional Resources

*In June 2015, Market Connections surveyed 200 federal government IT decision makers and influencers in conjunction with SolarWinds. Full survey results are available upon request.

About SolarWinds
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500® enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our thwack online community to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com/.

SolarWinds, SolarWinds & Design and thwack are the exclusive property of SolarWinds Worldwide, LLC or its affiliates. All other company and product names mentioned are used only for identification purposes and may be or are intellectual property of their respective companies.

© 2015 SolarWinds Worldwide, LLC. All rights reserved.

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