SOURCE: SolutionOne

SolutionOne

September 09, 2013 08:00 ET

SolutionOne Broadens Support Offering With Continuum's Integrated Managed Services Platform

Office Products Dealer Points to End-User Migration Toward Utility Computing, and Enhanced Dealer Efficiency and Profitability Behind Move to Managed Services Delivery Model

LINCOLN, NE and OMAHA, NE--(Marketwired - Sep 9, 2013) - SolutionOne, a services provider for document and content management software and office technology, today announced an agreement designating Continuum, a leading provider of managed services solutions, as the exclusive software and services partner for SolutionOne's managed IT services business. The partnership provides existing clients and prospects with an all-in-one source for their office technology needs, and enables SolutionOne to more effectively respond to a growing end-user preference toward consumption of technology services through an on-demand, pay-per-use billing method.

The dealership, in operation for more than 75 years, has a long history of transforming its business in step with industry changes, ultimately positioning the company and its customers for long-term growth. The move to a managed services delivery model is its latest evolution and signifies a deeper and broader engagement between office dealers and small-to-midsized businesses (SMBs).

"Our clients consistently tell us that we do a better all-around job supporting them than their other IT vendors," said SolutionOne President John Kuchta. "We chose Continuum because they are the only provider that delivers comprehensive Remote Monitor & Management (RMM) automation, an industry-leading network operations center (NOC) and a 24/7 Service Desk -- all integrated in a powerful platform, which optimizes our IT service delivery that is not possible with other managed services offerings. With Continuum's best-in-class platform, we're even more ideally positioned to deliver the outstanding service our clients have come to expect, backed by the highest quality support solution they could buy for their business."

Proven Performance
To ensure a rapid and smooth transition into the SMB IT market, SolutionOne is leveraging Continuum's managed services platform and the office technology business expertise of Growth Achievement Partners (GAP), who joined forces to develop a new Managed Services Business Model designed specifically for office technology dealerships. The model provides a blueprint dealers can leverage to capitalize on lucrative trends toward off-site management, HaaS (hardware as a service) and cloud-based offerings.

"SolutionOne has long history of providing great service to its customers and we're committed to helping them expand their reach through our best-in-class technology," said Director of Office Equipment Industry at Continuum Michael Amiri. "Our proven managed services platform allows office equipment dealers to grow their customer base, increase profitability, and stay ahead during the rapidly changing times we're experiencing in the IT industry."

About SolutionOne
SolutionOne provides customized solutions for the printing and document management technology needs of business. As the recipient of the 2009 BBB Integrity Award, SolutionOne focuses on ethical business practices that include customers, employees, and the community we serve. We are motivated by a 75 year commitment to present the best possible customer experience and deliver world class service with knowledge and expertise.

About Continuum
Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering branded Continuum Vault -- all integrated with an industry-leading network operations center (NOC) and U.S.-based world-class Service Desk, delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation (www.hire-our-heroes.org), which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners (www.summitpartners.com), a Boston-based growth equity firm that has raised more than $15 billion in assets. For more information, please visit www.continuum.net.

Contact Information

  • Lynette Bohanan
    CommCentric Solutions
    813-727-0196
    Email Contact