SOURCE: Eedo Knowledgeware

November 19, 2007 06:00 ET

Sony Ericsson Deploys Eedo's Learning Content Management System to Extended Enterprise Worldwide

ForceTen™ Used to Transfer Knowledge to Stakeholders in More Than 40 Languages for Improved Employee Productivity and Customer Satisfaction

NASHUA, NH--(Marketwire - November 19, 2007) - Eedo Knowledgeware today announced that Sony Ericsson is using ForceTen™, Eedo's learning content management system (LCMS), to develop and disseminate learning content to thousands of employees, customers, call centers and repair centers worldwide.

The initiative is part of a corporate objective to improve the quality and timeliness of training material while making it easier for subject-matter experts to develop and repurpose content for various groups. ForceTen also enables users to manage content in 40 different languages. The flexibility of ForceTen is particularly useful in new product training to help get the sales and customer support organizations up to speed faster and more efficiently.

"Eedo's learning content management system has helped us to deliver consistent and appropriate content to thousands of users who have different needs, levels of understanding and who work in various languages," said Mats Frisk, Director of ISC at Sony Ericsson. "It's well understood that an informed and current organization leads to better customer satisfaction and improved bottom-line results." Sony Ericsson will access ForceTen through Plateau's learning management system.

"It's a monumental task for global enterprises like Sony Ericsson to keep relevant parties well-trained on the latest product and corporate initiatives. But it's also necessary in order to keep employees engaged and customers happy," said John Hudson, Eedo's President and CEO. "For years, we've helped information and technology companies like Sony Ericsson improve how they develop and manage knowledge and learning content. We know the challenges and the best practices, and partner with our customers to achieve success."

ForceTen, Eedo's flagship product, provides an effective means to develop, deploy and maintain education and training programs. The dynamic capability of its products makes it possible for organizations to easily update and reuse content while delivering flexible learning programs that can adapt to individual users' needs, requirements and preferences. ForceTen is one of several products that comprise the Eedo knowledge and learning suite. The suite includes:

--  Eedo ForceTen: Eedo's flagship LCMS;
--  Eedo Context:  a contextualized performance support tool providing
    learning on demand;
--  Eedo Dashboard: a business intelligence tool for knowledge transfer
--  Eedo Simplify: a workflow learning tool to support IT roll-outs and
    application changes;
--  Eedo Enable: an index & search tool;
--  Eedo Unify: a content and administrative management tool; and
--  Eedo KnowledgeSync: a course/content player.

About EEDO Knowledgeware

Eedo Knowledgeware is a leading provider of learning and knowledge systems to drive productivity and efficiency. Eedo offers a set of powerful, adaptable and easy-to-use tools for business people and learning experts, addressing practical knowledge management requirements including: learning content management, dynamic delivery, rapid authoring, assessment, knowledge sharing, performance support and indexing and search. Eedo's award-winning products are utilized in a broad range of industries and enterprises such as The Boeing Company, MetLife, Department of Work and Pensions, Internal Revenue Service, Agilent, Pfizer and Lufthansa. Eedo is privately held, with offices in the U.S.A., Canada, Germany, Netherlands and the United Kingdom.

Contact Information

  • For further information, please contact:
    Lisa Courtney Lloyd
    Jolita Communications
    (613) 271-7512
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