SOURCE: Whaleback Managed Services

Whaleback Managed Services

January 29, 2013 08:30 ET

Specialty Search International Increases Productivity Using Unified Communications From Whaleback Managed Services

Whaleback Delivers Clarity, Reliability and Superior Customer Service

PORTSMOUTH, NH--(Marketwire - Jan 29, 2013) - Whaleback Managed Services, the leader in managed unified communications services, today announced that Specialty Search International, a recruiting firm specializing in the hospitality industry, is using Whaleback's CrystalBlue Cloud-based Unified Communications Services to increase productivity, expand geographic reach, improve call quality and reliability, manage remote employees, and remain focused on recruiting talent for the hospitality industry.

"Whaleback is sensitive to small businesses. We do not have telephony resources on staff and Whaleback offers a variety of options that enable us to be more focused and personalized in our business," said Ron Folkman, Chairman and CEO, of Specialty Search International. "They offer a simple and flexible solution that is within our budget. For example, we just added two locations and all I had to do was send my new employees their phone. I just call Whaleback and they do the rest. They follow up on everything, so I don't have to worry about the phone system. I can just focus on managing my business."

Specialty Search International chose Whaleback's service based on its reliable and broad range of unified communications features delivered at a competitive price. Whaleback enabled Specialty Search International to:

  • Lower cost of phone services immediately
  • Connect offices for seamless communications
  •  Easily add remote users
  • Monitor and manage employee phone time

"Our life is our phone. Whaleback understands that without our phones our hearts stop beating. When there is an issue with the phone system, Whaleback contacts me before I even realize there is a problem," continued Folkman.

About Specialty Search International
Today's marketplace demands results, and in the hospitality industry, these results are the product of an organization's people quotient. Specialty Search International's success for more than two decades is predicated on the effective identification of our clients' leadership priorities and the execution of targeted recruitment strategies to identify, solicit, and successfully recruit the industry's premier professionals within the context of each client's unique selection process. Hospitality companies and organizations interested in learning more about Specialty Search International please visit:

About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit

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    Laura Often
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