SOURCE: Spectralink

Spectralink

January 07, 2014 08:00 ET

Spectralink Forms Partnership With Vertical Communications to Benefit and Grow Retail Accounts in North America

BOULDER, CO--(Marketwired - Jan 7, 2014) - Spectralink Corporation ("Spectralink"), a global leader in wireless solutions for the workplace, and Vertical Communications®, a leading provider of business communications software and solutions, have joined forces to bring integrated communication devices and application solutions to the retail industry. Under the partnership, Vertical Communications (Vertical) will be both a direct reseller of Spectralink Wi-Fi and DECT product solutions, as well as a developer of custom applications for Spectralink's purpose-built handsets.

"This partnership fortifies the strength of both Spectralink and Vertical in providing retail workflow solutions on purpose-built devices that bring critical, real-time information into the hands of the mobile worker in a timely, efficient and effective way," commented Sten Dyrmose, president & CEO of Spectralink. "We look forward to building this relationship with Vertical in order to fulfill the mobility and application needs of retail managers and workers."

Spectralink's wireless solutions for retailers allow store managers and employees to be always connected while on the sales floor, so customers get the service and satisfaction they deserve. Spectralink's durable, purpose built devices increase employee efficiency by providing instant access to current information on store performance and inventory and also have optional barcode scanning for inventory and price checks.

Vertical retail solutions are used by over 10 percent of the top U.S. retailers in more than 20,000 retail outlets across the country. These solutions help to optimize their communications infrastructure, enhance the customer experience, reduce costs and improve productivity. As a result of the partnership, retailers will be able to centralize all of their customer communication applications on a single platform, and deliver a higher level of customer service by expediting response times, empowering mobile employees to answer incoming calls anywhere on the premises and minimizing invasive overhead paging.

"Retailers are always looking for proven methods to improve their efficiency and deliver the highest level of service to their customers," said Rick Dell, Vertical's chief operating officer. "Our partnership with Spectralink will enable Vertical to meet the needs of our retail customers by providing reliable, cost-effective wireless communications technology that increases productivity, streamlines workflow, and enhances customer satisfaction."

Spectralink and Vertical Communications will both be exhibiting at the NRF Retail's Big Show 2014 in booth 207.

About Spectralink
Spectralink, a global leader in wireless solutions, solves the everyday problems of mobile workers through technology, innovation and integration that enable them to do their jobs better. By constantly listening to how customers move through their workdays, Spectralink is able to develop reliable, enterprise-grade voice and data solutions and deliver them through a powerful, durable device. For more information, please visit www.spectralink.com or call 303-441-7500.

About Vertical
Vertical Communications, Inc. is a unified communications (UC) and IP telephony solutions provider for business-to-business communications. Vertical's Wave IP business communications software and systems provide the enterprise-class functionality necessary to deliver seamless connectivity, collaboration and mobility through smart, powerful telephony and voice applications that are simple to deploy and use, while substantially reducing operating costs. With more than 200,000 customers across all industries, Vertical solutions are distributed and supported through a network of authorized dealers throughout North America, Europe, Latin America and Asia. For more information, visit www.vertical.com.

Contact Information

  • Media Contacts:

    Spectralink Communications Contact:
    Marissa Ramey
    LEWIS PR
    +1 202 507 4717
    Email Contact

    Vertical Communications Contact:
    Glenn Goldberg
    Parallel Communications Group, Inc.
    1-516-705-6116 (o)
    1-516-776-3282 (m)
    Email Contact