Aurix Limited

Aurix Limited

March 18, 2011 15:38 ET

Speech Analytics Comes of Age

Aurix Announces Market Availability of Its Innovative Contact Centre Product: Cloud Based Analyst

LONDON, UNITED KINGDOM--(Marketwire - March 18, 2011) - Speech analytics technology has always promised valuable business insights, but has never reached its full potential, thanks to costly implementation and complicated usability. Until now.

Cloud Based Analyst (CBA) is an innovative software solution from speech experts Aurix that has put speech analytics "in the cloud", allowing the scalability, flexibility and ease of use needed to gain real business intelligence from call recordings.

Straight out of the box, managers can start to analyse calls and create customised reports without any specialised analyst knowledge.

VP of products and marketing at Aurix Darren Standing said: "Unlike traditional systems, which require analysts to use them and professional services to continually support them, CBA is simple to use and understand."

The desktop interface has been designed to be as simple as possible, allowing users to slice and dice the data as they see fit. Reports can be created right down to agent level, so you can identify, for example, problematic areas of calls, or which agents are worst in terms of compliance. 

You can even upload data from customer surveys, allowing you to compare what your customers think with what your agents are saying.

"What's more," continues Standing, "the software can be accessed and used across teams and business functions, enabling a rounded view of what customers are saying to your company."

Dashboards can be created with a different mixture of reports according to each manager's specific requirements. This allows departments such as marketing and sales to see the impact of their activity in driving customer behaviour.

The development of the software in the cloud means CBA is infinitely more flexible and scalable than traditional systems and can be implemented and maintained at a fraction of the cost.

Officially launched in September last year, Aurix has now formally announced CBA's availability for purchase.

Standing continues: "Aurix believes that with the release of CBA, speech analytics has finally come of age. And we are delighted that it is now officially available for contact centre managers to gain meaningful and actionable information from call recordings."

About Aurix

Aurix is a global leader in true phonetic speech search and analytics technology applied to four key sectors: customer contact; business intelligence; e-discovery and forensic search; and security and intelligence. Working with a network of technology partners, service delivery professionals and resellers, Aurix provides ground breaking solutions that improve productivity and reliability, generate valuable intelligence and deliver peace of mind.

Founded in 2005, Aurix is a venture capital funded company with its technology roots extending back to truly innovative applications of speech recognition in intelligence and military applications. For further information, visit www.aurix.com.

Contact Information

  • For more information on this release, or to arrange an
    interview with an Aurix representative, contact:
    Sedulous
    Claudia Hathway
    07581223392
    claudiahathway@sedulous.co.uk