MANILA, PHILIPPINES and LAS VEGAS, NV--(Marketwired - June 23, 2016) - Whether businesses serve consumers or companies, building a superior customer experience increasingly involves catering to all age groups. SPi Global, one of the world's largest and most diversified Business Process Outsourcing service providers, will lead the workshop "Customer Experience -- Then and Now," at the 17th Annual Call Center Week Conference and Expo on June 28 at the Mirage in Las Vegas. Co-presenting will be Mark Belcher, VP of Operations, Client Services, and Business Development for SPi Global; along with Patrick Lynch, Regional Director for Outsource Operations Asia for DISH.
"Millennials are now the largest living generation in the US and make up the largest portion of the workforce, so companies are learning to address millennial customers as a segment," said Mark Belcher. "These customers are marked by communication across multiple channels and devices, valuing relationships and recommendations, greater willingness to change employers, and a weariness of being sold to. Our workshop will center on the new customer service principles that apply to serving millennial customers."
SPi Global is also a sponsor and exhibitor at Call Center Week. Drawing more than 2,000 attendees from 1,200 companies, 200+ sponsors and exhibitors, and 125 speakers, the 17th Annual Call Center Week Conference and Expo is one of the largest and most comprehensive customer care events in the world.
About SPi Global
SPi Global is a leading technology-enabled Business Process Outsourcing solutions provider for the design, enrichment and management of digital content and customer relationship. We have over 22,000 dedicated professionals across the United States, Netherlands, Philippines, India, Vietnam, China, Australia and Nicaragua. For more information, visit www.spi-global.com.